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Data Centre Manager (DCM) –Manchester & Rotherham
The Data Centre Manager (DCM) is responsible for the overall operation, performance, and leadership of two of Pulsant’s data centres—Manchester and Rotherham—ensuring safe, resilient, and 24x7 operational environments. The role focuses on whitespace capacity management, collaborating closely with Technical and Mechanical Leads to optimise mechanical infrastructure. Working alongside a team of Data Centre Services Engineers, the DCM will lead operational support, remote hands services, client relationships, and continuous improvement.
Key Responsibilities
Leadership & Governance
- Own and lead end-to-end data centre operations, ensuring continuous service availability.
- Manage people resourcing, shift patterns, and escalation processes.
- Develop and lead on-site teams, coordinate with vendors and contractors, and oversee vendor performance.
- Maintain comprehensive training programmes for operational teams, including scenario-based and emergency training exercises.
- Lead incident, problem, and change management processes, ensuring compliance with health, safety, and security procedures.
- Drive performance improvements via data-driven insights, maintaining documentation and risk registers while supporting reporting cycles.
- Ensure adherence to regulatory standards.
- Manage budgets and cost control.
- Collaborate with regional and national Data Centre Managers, sharing best practices and aligning strategies.
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Mechanical Infrastructure, Maintenance, and Capacity Planning
- Work with Mechanical and Technical Leads to ensure efficient maintenance delivery and oversee PPM (Predictive Preventative Maintenance) programmes.
- Support large-scale mechanical/technical projects, optimising cooling and environmental systems.
- Manage white space, power, and cooling capacity, delivering projects in compliance with whitespace efficiency goals.
- Coordinate installations, moves, and changes, and support capacity planning and forecasting.
Client Management & Project Delivery
- Build and maintain strong client relationships, leading on service reviews and performance updates.
- Oversee remote hands service delivery, identifying opportunities for growth.
- Coordinate operational and client projects, liaising with engineering and operational teams to minimise service disruption.
Required Skills & Experience
- Proven Data Centre Industry experience with a strong technical understanding of mechanical and power infrastructure.
- Experience in hard and soft facility management (FM).
- Client-facing experience, ideally with commercial awareness and hosting site tours capability.
- Proven people management experience.
- Knowledge of UK industry regulations, including Health & Safety legislation, ISO 27001, ISO 14000, and PCI compliance.
- Security clearance (or eligibility for clearance)—see Pulsant’s clearance FAQ.
- Full UK driving licence and access to a personal vehicle.
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Candidates without every listed experience are encouraged—transferable skills and potential are valued.
What Pulsant Offers
- Supportive environment focused on career growth, learning, work-life balance, and well-being.
- Friendly, family-like culture, with over 40% of staff retained for more than 5 years.
- Competitive benefits including:
- 5% pension contributions
- Private healthcare
- Life assurance
- Cycle-to-work and EV schemes
- Free breakfast and snacks
- Monthly pizza lunch
- Udemy account access
- Leave benefits:
- Annual leave
- Birthday day off
- Annual wellbeing day
- 2 charity days per year
Why Work at Pulsant?
For more insights, visit: 🌐 pulsant.com/careers 📌 LinkedIn Life at Pulsant page
Equal Opportunity & Value Statement
Pulsant is committed to an inclusive and supportive workplace, valued by all regardless of background. If accommodations are needed during the hiring process, please note in your application or email careers@pulsant.com.
(All candidates are encouraged to apply.)
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