Barclays
Data Centre Operations Technician
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Data Centre Operations Technician
Data Centre Operations Technician
Purpose of the Role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues while minimising disruption to operations.
Accountabilities
- Provide technical support for service management to resolve complex issues for specific clients or groups of clients.
- Develop the support model and service offering to improve customer and stakeholder experiences.
- Execute preventative maintenance tasks on hardware and software, leveraging monitoring tools/metrics to:
- Identify potential issues
- Prevent disruptions
- Ensure optimal performance
- Maintain a knowledge base with detailed documentation of resolved cases for:
- Future reference
- Self-service opportunities
- Knowledge sharing
- Analyse system logs, error messages, and user reports to:
- Identify root causes of hardware, software, and network issues
- Provide resolutions via:
- Fixing or replacing faulty hardware
- Reinstalling software
- Applying configuration changes
- Manage responsibilities including:
- Automation
- Monitoring enhancements
- Capacity management
- Resiliency
- Business continuity management
- Front-office-specific support
- Stakeholder management
- Identification and remediation of service-impacting risks or, when necessary, raising issues through appropriate processes.
- Proactively assess support activities, implementing automations to:
- Maintain system stability
- Drive operational efficiency
- Activate tuning of monitoring tools, thresholds, and alerting to ensure timely issue detection.
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Analyst Expectations
- Execute work requirements as defined in processes and procedures, collaborating with related teams.
- Verify colleagues’ work to meet internal and stakeholder standards.
- Provide specialist advice and support in core work areas.
- Take ownership for:
- Managing risk
- Strengthening controls
- Compliance with relevant regulations and codes of conduct
- Deliver outputs in line with regulatory frameworks and Barclays
Standards of:
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Respect
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Integrity
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Service
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Excellence
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Stewardship (the bank’s moral compass)
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Demonstrate the Barclays Mindset of Empower, Challenge, Drive (operational behaviour framework).
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Sustain understanding of broader team objectives and cross-functional impacts.
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Build expertise in foundational concepts within the role.
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Apply judgement based on experience and precedent.
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Assess applicability of past solutions in unspecified scenarios.
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Handle sensitive information for customer-specific and administrative roles.
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Engage with stakeholders to understand and address their needs.
Role Overview
Join Barclays as a Data Centre Operations Technician and contribute to the smooth operation of our mission-critical infrastructure. This role supports:
- Day-to-day performance of data centre hardware and systems
- Maintenance and troubleshooting in a 24x7 shift-based environment
- Uptime and reliability across the IT estate
Required Skills & Experience
Essential
- Comprehensive understanding of:
- Multiple hardware platforms
- IT infrastructure
- Experience with:
- Storage & SAN components
- Unix and WinTeil computing platforms
- Networking systems
- Emerging technologies in distributed systems and data centre infrastructure
- Familiarity with AI co-pilot tools and automation frameworks for optimising operations.
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Highly Valued (Optional)
- Hands-on experience with:
- Troubleshooting and repairing server-level hardware issues
- Change and incident-related processes in a support context
- Exposure to:
- Supporting software tools in similar technical environments.
- Certifications or shortlisting criteria:
- CompTIA Server+, 24x7 shift operations experience
Assessments & Fit
- Evaluations may focus on critical key skill areas:
- Risk and controls
- Change and transformation
- Business acumen and strategic thinking
- Digital and technology specifics
- Job-specific technical skills
Location & Culture
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Based in Northolt.
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Reflective of Barclays Work Experience principles:
- Culture of self-discipline, collaboration, and driving results
- Employees are self-driven, curious, trustworthy, and humble, prioritising what’s best for the team.
- Collaborative mindset, with opportunities to make meaningful impacts.
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#1 Top Workplace recognition in the area, valued for:
- Sustainability initiatives
- Recognition programs
(All applicants expected to embody and uphold the proportional principle of inclusion.)
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