Data Consultant - Fixed Term Contract until 30th March 2027

Data Consultants create and submit AP files to the customer(s) for payment in line with SLA/KPIs. You will be responsible for interacting with customer(s) and carrier(s) relating to invoice processing to resolve any items which prevent completion. They also escalate open items to Service Operations Manager to resolve with appropriate Calero finance resource. Resolving past due balance with customer(s), including confirmation of payment from the customer, bank clearance, vendor received and accurate application to account is also a big part of this role. Data Consultants also act as a mentor to other members of the data team, including training new members of the team on all processes.

Responsibilities:

• Ensure proper, timely and accurate invoice processing for assigned group of customers
• Execute customer requirements for GL Coding and Cost Allocations
• Identify if past due balances are the result of missing or misapplied payment
• Adhere to all required month-end processes and cut-off periods
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices
• Validate that all batched invoices have completed payment information (Reverse AP Feed)
• Ability to deal with complex data sets such as multi-currency and language
• Ensure AP file issued to customer(s) in line with contractual SLA/KPI
• Monitor receipt of necessary supplemental data such as client HR Feed and where necessary work with the Customer to resolve exception or issues
• Ability to build, maintain and troubleshoot AP and GL Feeds in the event of identified issues
• Ability to identify areas of exception within client spend with a view to driving focus within audit activities
• Where applicable, ensure batch released and completion of funding has been successful
• Where applicable, ensure that payment(s) successfully made to carrier(s) in line with Customer SLA
• Manage and action all invoice alerts trigger within the platform and where appropriate create 'task' | 'dispute'
• Submit and track system-based alerts disputes on behalf of the customer(s)
• Identify common breaks and misalignments within billing data and the ability to articulate to customer and carrier for the timeliest resolution
• Interact with the Audit team to ensure alignment of identified disputes and resolution with higher close for acceptance rates achieved
• Ensure billing is accurate for active/inactive inventory items
• Troubleshoot and address issues with MACD customer files
• Understand Contract Rate Components and Conditions and work with Audit team to maintain values
• Monitors and priorities all requests to ensure timely completion of tasks
• Provides training, documentation and process flows for all related activities
• Monitor all open helpdesk tickets for assigned customer(s) and escalate to SOM as necessary
• Identify areas of continuous improvement
• Act as liaison to the Client Success team and Solutions team as an expert on customer specifics
• Participate and lead Center of Excellence (COE)
• Perform all other duties as assigned including maintaining compliance with all company policies and procedures