HSB | UK and Ireland
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Strategic Partnerships Account Executive
About HSB (UK and Ireland)
HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
The group includes:
- HSB Engineering Insurance Limited (HSBEIL, parent company)
- HSB Engineering Inspection Services Limited (HSBEISL)
- MD Insurance Services Limited (MDIS), trading as Premier Guarantee or LABC Warranty
Collectively, HSB is the UK and Ireland’s only group specialised exclusively in engineering and technology insurance and risk-focused inspection services.
Visit our website for more information.
Job Title
Strategic Partnerships Account Executive
Location
Head Office / Hybrid
Division
Commercial
Reporting To
Head of Strategic Partnerships
Job Purpose
Support the development and management of our Strategic Partnerships by providing effective sales and administrative support to the Head of Strategic Partnerships and Strategic Account Managers.
This role:
- Plays a key part in driving customer satisfaction and revenue growth
- Requires a proactive approach to handling customer communications
- Ensures effective internal processes are managed professionally
Key Responsibilities
Strategic Account Management Support
- Support Strategic Account Managers in managing individual Strategic Partner Account Plans
- Regularly review plans to ensure updates
- Raise overdue actions or concerns promptly with relevant managers
- Coordinate and schedule meetings, calls, and events
- Prepare meeting agendas, minutes, presentations, proposals, and other partnership-related documents
Client Relationship & Engagement
- Develop and maintain strong relationships with key Strategic Partner contacts
- Proactively identify service improvement opportunities
- Assist Marketing Team in planning and executing:
- Partnership events
- Webinars
- Workshops
Compliance & Policy Adherence
- Strict adherence to MDIS selling practices, methods, policies, and procedures
- Strict compliance with FCA rules and external regulatory standards
- Full understanding of MDIS company policies
- Maintains up-to-date product/service knowledge for effective client interactions
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Skills & Experience
Sales & Client Relationship Skills
- Strong customer service and relationship-building abilities
- Ability to use initiative, prioritise, and meet deadlines
- Excellent communication skills (verbal and written), with ability to persuade and influence
- Confident liaison with:
- Clients
- Senior stakeholders
- Technical teams
- Proactive follow-up and client engagement techniques
- Resilience – ability to handle rejection and maintain persistent engagement
Administrative & Organisational Skills
- Self-motivated, comfortable with unsupervised work
- Strong planning and prioritisation skills
- Ability to manage multiple tasks with effective prioritisation
- High attention to detail
- Experience in Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Accurate data entry and record-keeping
- Proficiency in Microsoft Office Suite
Sales Support & Quotation Management
- Understanding of sales processes and pipeline management
- Familiarity with CRM systems or internal databases
- Ability to:
- Support sales teams with reporting and updates
- Collate and analyse data
Compliance & Regulatory Awareness
- Knowledge of FCA rules and compliance standards
- Ability to adhere to regulated selling practices
Team Collaboration & Communication
- Strong ability to work with cross-functional teams (Sales, Marketing, Surveying Network)
- Effective interpersonal skills and team-oriented mindset
- Regular reporting and issue escalation to management
Product Knowledge & Continuous Learning
- Ability to explain complex product offerings clearly to clients
Qualifications & Educational Requirements
- Competence in Maths and English
Personal Attributes
- Proactive and self-motivated – anticipates needs without waiting for instruction
- Customer-focused mindset – committed to high-quality experiences for partners and stakeholders
- Strong interpersonal skills – builds and maintains effective working relationships
- Collaborative team player – supports colleagues and strengthens team culture
- Adaptable and flexible – thrives in a fast-paced, evolving environment
- Confident communicator – clear and professional verbal/written expression
- Organised and methodical – structured approach with accurate record-keeping
- Resilient and calm under pressure – maintains professionalism amid challenges
- Detail-oriented – ensures accuracy in data, documentation, and communications
- Ethical and trusted – demonstrates integrity and commitment to compliance
- Curious and eager to learn – open to expanding knowledge of products, processes, and industry trends
- Solutions-focused – identifies issues early and works constructively for resolution
- Positive attitude – contributes to a supportive, energetic work environment
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Diversity, Equity & Inclusion
At HSB, Diversity, Equity & Inclusion (DEI) drive innovation, resilience, and better decision-making. We value:
- Racial, ethnic, sexual, and gender diversity
- Geographic, economic, and cultural backgrounds
- Physical abilities and ages
- Varying life experiences, beliefs, and perspectives
We embrace intersectionality and are committed to:
- Celebrating and valuing this diversity
- Ensuring equitable opportunities for all employees
Reasonable Adjustments: All candidates are eligible to request adjustments during recruitment. Please speak to your Talent Acquisition contact.
Benefits
Annual Leave & Well-being
- 25 days of Paid Annual Leave
- Includes Bank Holidays
- Well-being days
Financial & Retirement
- 10% Pension contribution from day 1
- Eligibility for Annual Bonus
Health & Protection
- Private Medical Insurance
- Life Assurance
Development & Well-being Support
- Wellbeing and Development Scheme + EAP (Employee Assistance Programme)
- Study & Continuing Professional Development Support
Flexibility
- Hybrid Working arrangements available
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