Map Room
Data Governance Manager
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Data Governance Manager
The Opportunity
We are seeking a Data Control Manager to join a specialist customer resolutions function within a highly regulated financial services environment.
This role is responsible for providing independent assurance over the data, controls, and technical methodologies that underpin customer remediation programmes. Acting independently from delivery teams, you will provide oversight, challenge, and assurance to ensure robust governance, effective controls, and high-quality remediation outcomes.
The position combines strategic oversight with hands-on delivery, supporting the evolution of a developing Data Assurance Framework into practical standards, templates, and repeatable processes that can be applied consistently across future programmes.
Key Responsibilities
Independent Assurance
- Provide independent oversight across multiple remediation initiatives
- Act as a subject matter expert for data assurance activities
- Review programme adherence to governance standards and control requirements
- Provide constructive challenge to assumptions, methodologies, and technical approaches where appropriate
- Support the delivery of robust, consistent, and auditable customer outcomes
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Data Governance & Controls
- Review customer data populations and segmentation methodologies
- Assess data quality controls and validation activities
- Evaluate reconciliation processes and supporting evidence
- Ensure appropriate audit trails and documentation are maintained
- Assess the effectiveness of controls implemented across remediation programmes
Technical Assurance
- Review technical methodologies and analytical approaches utilised within projects
- Assess how business requirements have been translated into technical solutions
- Challenge coding approaches, data transformations, and validation techniques where appropriate
- Evaluate testing strategies to ensure sufficient assurance has been achieved prior to delivery
- Determine whether remediation activity is supported by adequate evidence and control mechanisms
Framework Development
- Interpret and embed an evolving Data Assurance Framework
- Develop practical standards, templates, and guidance documentation
- Establish repeatable assurance processes and working practices
- Drive consistency of approach across multiple programmes and initiatives
Stakeholder Engagement
- Build strong relationships with technical and business teams
- Provide constructive challenge whilst maintaining a collaborative working environment
- Communicate effectively with both technical and non-technical stakeholders
- Deliver assurance reporting into governance forums and senior stakeholders
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About You
Essential Experience
- Experience within data governance, data controls, or data assurance
- Background in reviewing or assuring data-driven processes
- Strong analytical capability and attention to detail
- Ability to scrutinise technical methodologies and challenge assumptions effectively
- Experience interpreting frameworks and translating principles into practical processes
- Strong stakeholder management skills
- Excellent written and verbal communication abilities
- Comfortable operating independently within governance or assurance environments
Desirable Experience
- Customer remediation or redress programme experience
- Financial services or banking sector experience
- Data quality management expertise
- Customer population segmentation
- Regulatory remediation programmes
- Experience operating within assurance, governance, or oversight functions
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