Gazelle Global
Data Governance Specialist – Customer Excellence
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
This role is pivotal to ensuring that client’s Customer Excellence transformation delivers reliable, compliant, and customer-centric data foundations. The success of the CRM migration and billing platform depends on strong governance, making this role essential to both customer outcomes and regulatory confidence.
The Data Governance Specialist will play a critical role in delivering National Grid’s Customer Excellence re-platform programme, focusing on:
- Migration of customer data from Salesforce to Microsoft Dynamics 365 (D365)
- Design and governance of a Charging & Billing solution built on Power Platform
This role ensures that data is accurate, consistent, compliant, and fit-for-purpose throughout the transformation, enabling a trusted single customer view and supporting regulatory and operational outcomes.
The role will sit at the intersection of business, data, and technology, embedding governance into both migration and new platform design.
Responsibilities
Data Migration Governance (Salesforce → D365)
- Define and enforce data governance standards for migration activities
- Support data mapping, transformation rules, and data validation between Salesforce and D365
- Ensure data quality, completeness, and integrity pre-, during-, and post-migration
- Identify and manage data risks, issues, and remediation plans during migration cycles
- Support testing phases (SIT/UAT) with a focus on data accuracy and reconciliation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Charging & Billing Data Governance (Power Platform)
- Define governance for charging and billing data models within Power Platform
- Establish data standards, definitions, and business rules for billing, tariffs, and customer charges
- Ensure auditability, traceability, and compliance of billing data
- Work closely with product and engineering teams to embed governance into solution design
Customer Data Quality & Single View
- Define and monitor customer data quality metrics (accuracy, duplication, completeness)
- Support the creation of a single customer view across D365 and downstream platforms
- Drive data standardization and deduplication strategies
- Ensure alignment of customer data across CRM, billing, and operational systems
Metadata, Lineage & Tooling
- Maintain data catalogues, glossaries, and lineage for customer, charging, and billing data
- Leverage tools such as Microsoft Purview and D365 data capabilities
- Ensure visibility of data flows between Salesforce, D365, and Power Platform
Stakeholder Engagement & Governance Adoption
- Partner with:
- Customer Excellence teams
- Transformation & IT delivery teams
- Product owners (D365 & Power Platform)
- Support data owners and stewards in adopting governance practices
- Act as a trusted advisor on data governance within the project
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Regulatory, Risk & Compliance
- Ensure compliance with:
- GDPR and data privacy requirements
- Ofgem regulatory reporting expectations (where applicable)
- Support audit readiness for customer and billing data
- Identify and mitigate data-related risks in charging and billing processes
Your Profile
Essential skills/knowledge/experience:
- 3–5 years in data governance, data quality, or data management roles
- Strong experience with data migration projects (ideally CRM systems)
- Knowledge of Salesforce and/or Dynamics 365 data structures
- Experience defining data quality rules, validation, and reconciliation processes
- Understanding of data governance frameworks (e.g., DAMA-DMBOK)
- Familiarity with Power Platform (Dataverse) data models
- Strong stakeholder management across business and technical teams
Desirable skills/knowledge/experience:
- Experience in utilities, energy, or regulated environments
- Exposure to charging, billing, or financial data domains
- Hands-on experience with:
- Microsoft Purview
- Azure Data Platform
- Knowledge of Master Data Management (MDM) and customer data domains
- Experience working on large-scale transformation or re-platform programmes
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills