Nationwide
Data, MI and Automation Lead
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Data, MI and Automation Lead
We’re now looking for a highly driven Data, MI and Automation Lead to play a pivotal role in shaping how we use data, insight, and technology to drive operational excellence across our Retail Services & Customer Operations functions.
This is a critical leadership role at the heart of our Business Services team, enabling data-driven decision-making at scale. You’ll act as a trusted partner to senior leaders, using strong stakeholder management skills to translate complex operational data into clear, actionable insight that drives performance improvement, strategic delivery, and better business outcomes.
You’ll bring clarity, pace, and constructive challenge, leading the evolution of our operational data capability, ensuring robust data foundations, governance, and embedding modern, efficient ways of working. You will be responsible for developing and enhancing reporting frameworks, identifying opportunities to optimise performance, and driving a culture where data and insight is at the centre of decision-making.
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A key aspect of the role is leading the delivery of data transformation initiatives, ensuring robust and accurate data infrastructure, and leveraging tooling, automation, and AI to modernise processes, improve efficiency, and enhance organisational capability.
As an experienced people leader, you will build, coach, and develop a high-performing team of data, reporting and insight professionals, creating a culture of accountability, collaboration, continuous improvement, and innovation. You will inspire your team to deliver high-quality data & reporting strengthening the capability across the function, and ensuring the business is equipped to make informed decisions that support both operational and strategic objectives.
Nationwide Benefits
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
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Location
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide Commitment
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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