CoStar
Data Operations Associate, STR - London
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Data Operations Associate, STR - London
Data Operations Associate, STR - London
About CoStar Group & STR
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and NASDAQ 100, CoStar Group is on a mission to digitise the world’s real estate, empowering professionals to make data-driven decisions.
Strategic Technologies (STR) is the global leader in hospitality data benchmarking, analytics, and marketplace insights. STR delivers confidential, accurate, and actionable data to help clients strategise and compete in their markets.
Role Description
The Data Operations Associate is a vital position on the STR Data Operations Team based in London, reporting to the Manager, Data Operations.
This role will be responsible for:
- Data loading (corporate submissions, automated feeds, and manual data files)
- Data checking and ensuring accuracy in benchmarking reports
- Client-related administrative tasks, including managing data feeds and facilitating exchanges with STR clients
- Report delivery, ensuring reports are accurate, compliant, and distributed on schedule
- Close collaboration with global clients and internal teams to maintain data integrity and confidentiality
The team oversees a diverse and growing range of data types, including:
- Historical data
- Forward booking data
- P&L (Profit & Loss) data
An understanding of key industry metrics and their business relevance is essential for effective data handling and reporting.
Key Successfully Criteria
- Self-motivated detail-orientated professional with strong analytical skills.
- Ability to thrive in a fast-paced environment while adapting quickly to changing priorities.
- Exceptional interpersonal skills and commercial awareness to manage stakeholder expectations effectively.
- Capable of working independently and under pressure while maintaining data confidentiality, quality, and client satisfaction.
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Responsibilities
Core Duties
- Loading and validating performance, financial, and booking data from various sources, including:
- Corporate submissions
- Automated data feeds
- Manual data files
- Performing data quality checks, researching, and either accepting or rejecting datasets.
- Resolving data discrepancies with providers, clients, and colleagues while upholding STR/CoStar’s policies.
- Liaising with the Research Department to address census-related issues (e.g., room availability, date gaps).
- Running and coordinating daily, weekly, and monthly data processing procedures.
Client & Team Support
- Responding to client enquiries via email in a timely and professional manner.
- Assisting with pre-processing data checks for weekly/monthly reporting.
- Generating, reviewing, and distributing reports to corporate clients and individual properties.
- Acting as the primary internal contact for data-related queries.
Workflow & Automation
- Managing client workflow requests, assisting with data delivery setups, and automating processes.
- Helping clients connect their systems to STR, including:
- Training on submission portals (e.g., via vendor integrations).
- Researching new technology vendors for potential API/SFTP automation opportunities.
- Adhering to STR/CoStar’s confidentiality standards in all actions.
Problem Solving
- Identifying and escalating issues that may impact deliverable timelines.
- Collaborating with IT and Global Data Operations to resolve bottlenecks efficiently.
- Adjusting report setups based on client feedback and staying informed about industry trends that may affect data integrity.
Qualifications & Skills
Education & Experience
- Bachelor’s degree in hospitality, data science, business management, finance, or equivalent experience.
- Strong analytical mindset, with creative and innovative problem-solving abilities.
- Experience handling large, disparate datasets with attention to detail.
- Data literacy with the type of performance, revenue, and booking metrics commonly used in hospitality analytics.
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Technical Skills
- Proficiency in Microsoft Excel (data modelling, pivot tables, basic scripting).
- Familiarity with PowerPoint (reporting displays) and Word (communication).
- Ability to communicate clearly in written and verbal formats.
- Experience managing urgent requests without compromising timelines.
Additional Desirable Knowledge
- Experience with hospitality technologies, including:
- Property Management Systems (PMS)
- Revenue Management Systems (RMS)
- BI (Business Intelligence) tools
- Financial awareness, including understanding P&L statements and key KPIs (e.g., RevPAR, NOI, headcount).
- Hands-on experience with API integrations and SFTP data transfers is a major advantage.
Why Choose CoStar Group?
Joining CoStar Group means benefiting from a supportive, innovative culture that fosters collaboration and growth. Perks and benefits include:
✅ 28 days’ annual leave ✅ Enhanced maternity and paternity pay ✅ Full private medical coverage ✅ Dental care & Life Assurance plans ✅ Member rewards programme ✅ Generous pension contributions ✅ Season ticket loan scheme ✅ Flexible working policies
CoStar Group is committed to diversity and inclusion, striving to hire talent from all backgrounds, including but not limited to:
- All gender identities
- Ethnicities and nationalities
- Sexual orientations
- Religious or belief-based groups
CoStar Group maintains a drug-free workplace, including pre-employment screening.
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity employer. We welcome applications from everyone and celebrate diversity.
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