Person Specification, Competencies & Skills

Behaviours

• Consistently professional, confident, and calm even in challenging situations.
• Demonstrate a customer-focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Proactively share knowledge, skills, and experience with others to increase team performance.
• Deliver a high volume of quality work on time.
• Strive to get things right first time.
• Strive to meet objectives and improve performance.
• Highly organised with good attention to detail.
• Prioritise work well.
• Work effectively and responsibly without close supervision.
• Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills

• Articulate, professional, and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Precise and appropriate written communication skills.
• Good telephone manner.
• Good listener; can understand the needs of customers and colleagues.

Technical Skills & Knowledge

• Strong problem-solving and analytical abilities.
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organizational skills.
• Intermediate knowledge of Excel, Word, and Outlook.
• Confident and accurate use of departmental computer systems/databases.
• Actively support and encourage Team Members to suggest ways of continually improving what Team/Company does.

Leadership Style

• Successfully demonstrate inspirational people management skills through improved team performance and achievement of team objectives.
• Actively listen to other viewpoints, involve them in decision making, and encourage team members to take responsibility.
• Ensure the team understands the importance of their jobs in relation to company’s success and what is expected of them.
• Celebrate team success, regularly praise achievement.
• Ensure the effective development of Team Members; complete effective evaluation of all learning events against the achievement of business objectives.
• Project an assertive, motivational style with a high degree of personal impact which wins people’s respect.
• Comfortable with making decisions and problem-solving under pressure.

Performance Management Skills

• Take pragmatic, highly effective decisions on all occasions based on a significant awareness and understanding of business issues and activities.
• Apply a strong commercial awareness having considered all options.
• Take responsibility for managing and communicating with Team. Display a strongly defined sense of purpose, give clear direction.
• Portray a resilient, tactful approach in dealing with challenging people-management issues; proactively resolve conflict early.
• Achieve successful management of financial costs and resources.
• Drive high standards of management performance and development, regularly review team success and failures.
• Strive to succeed and facilitate achievement of team and individual objectives through regular team meetings, one-to-ones, and PDR process.

Performance Reviews

Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:

• Assessment of achievement of personal and team objectives
• Assessment against competencies defined in this Job Profile
• ‘360°’ degree feedback will be obtained from line manager, other selected managers, colleagues, third parties, and stakeholders (both internal and external) as appropriate.

Equal Opportunities & Profile Scope

This job profile, including reporting lines and job title, will be reviewed regularly and will be changed as necessary in accordance with business requirements. We are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity, and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.