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About the Role
This role sits within Customer Data Solutions, part of our Customer Solutions, CRM & Loyalty division and reports to the Head of Customer Data Solutions. We're looking for a Data Product Owner to join our Customer Data Solutions team and help shape the future of personalised customer experiences across TUI's digital touchpoints.
The role will be published until 30th July 2026.
About Our Offer
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
About the Job
You'll partner with the Lead Product Owner to build the Customer Data Services roadmap, shaping future CDS features whilst owning a defined product area such as Analytics or Consent, working closely with delivery teams, Group programmes, and markets to understand pain points and translate them into clear, prioritised solutions.
Engaging with stakeholders effectively is central to your role - you'll work across business and technology teams to build trusted working relationships and align on outcomes, collaborating with Product Owners across Group platforms to align requirements, dependencies, and expected deliverables.
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Managing the product backlog becomes your responsibility as you develop, refine, and prioritise items for your CDS product area, translating the high-level roadmap into clear, achievable backlog items that lead delivery through a dedicated scrum team.
You'll write high-quality epics and acceptance criteria, working with engineering to capture the technical details required for delivery whilst partnering with test and release teams to ensure features are high quality and delivered on time.
Monitoring and managing KPI performance is key - you'll own relevant KPIs and ensure initiatives are designed to improve performance with clear metrics, tracking, and outcomes, identifying underperformance early and delivering corrective actions through roadmap and backlog changes.
Your work will help shape and deliver initiatives that enable data-powered actionable insights and decision-making, empowering our digital channels to provide more engaging and personalised experiences for millions of TUI customers.
About You
You have proven experience in some or all of: Product Ownership, Business Analysis, Data Analysis, and Data Technologies, ideally in a marketing environment.
- With excellent stakeholder engagement skills, you’ll have the ability to build trusted working relationships across business boundaries, work collaboratively with solid requirements elicitation and user story writing skills, and able to define needs precisely and think through both happy and unhappy paths.
- You're also skilled at engaging with stakeholders and keeping them informed with regular updates on delivery progress, KPI performance, and governance communications across different platforms and teams.
- You have well-developed data analysis skills and feel comfortable navigating data structures and data catalogues, able to map complex business and system processes to data flows and develop practical solutions to customer, business, and technical challenges.
- You possess a good understanding of digital technologies and data management, able to follow technical discussions and challenge decisions when requirements are not met whilst explaining technical concepts clearly to help guide decisions.
- You have good commercial awareness and can balance customer value with commercial outcomes, ideally with experience working in an Agile development environment and cross-functional, cross-cultural settings.
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