N Brown Group
Data Protection Manager
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Job Title: Data Protection Manager - (Fixed Term Contract until October 2027)
A bit about the role:
This role reports into the Group Data Protection Officer for N Brown Group Ltd. The role leads the day-to-day delivery of the Data Protection & Privacy function, managing key processes and escalating to the DPO where necessary. The role has significant stakeholder management responsibilities, working closely with legal teams, Risk and Compliance Teams and General Counsel to ensure our businesses react to and stay ahead of change in the data privacy space.
What you’ll do (Responsibilities and Accountabilities):
- Provide day to day support to the Data Protection Officer in fulfilling the Data Protection Strategy
- Work with Legal to manage supplier contracts and update with data protection clauses
- Manage data subject access requests and e-discovery requests in a timely manner
- Conduct a data mapping exercise to ascertain where all our personal data resides
- Build and manage effective relationships with key stakeholders across the business, providing expert data protection guidance and challenge to drive a culture of compliance and continuous improvement
- Work together with the DPO on maintaining group-wide data protection policies, guidelines, processes
- Report on data protection issues to the DPO in a timely manner
- Support the DPO in all internal and external audits
- Ensure management of the data protection mailboxes and escalate to the DPO accordingly
- Maintain the Record of processing activities register and update accordingly
- Support the training and awareness activities on data protection for the group
- Perform and manage data protection impact assessments on new and updated initiatives
- Run monthly MI reports on all data protection activities
- Attend various forums where data protection input is required
- Input into data breach response process
- Take ownership and maintain all key logs such as the DSAR, data incidents, DPIA, supplier logs
- Check data protection controls are applied and embedded properly in projects
- Ensure contracts/agreements meet data protection requirements as and when required
- Handle responses to data protection emergencies and cascade accordingly to the DPO and the relevant forums
What you will do:
- Deputise for the Group DPO: Take charge of data protection compliance for customer and employee data.
- Lead Privacy Initiatives: Spearhead large-scale, cross-functional privacy improvement projects.
- Assess DPIAs/PIAs: Provide pragmatic privacy advice on innovative business projects, including algorithms, GenAI, automation, and personalisation.
- Directly line manage the Data Protection Advisors and Data Protection Administrator, overseeing team performance, workload, and the effectiveness of the information rights requests process.
- AI Project Advisory: Advise on privacy risks associated with new GenAI and AI-related projects.
- Incident Management: Manage medium and large-scale personal data incidents, including investigation, response, notification assessment, and remediation.
- Privacy Program Support: Assist in managing the data privacy program and compliance framework.
- Training and Upskilling: Support the development and training of the Data Protection team.
- Rights Requests Supervision: Advise on the accurate and timely processing of consumer and employee individual rights requests.
- Complaint Resolution: Manage escalated customer complaints and those received via the ICO, overseeing investigations, advising on responses, and drafting correspondence to ensure timely and accurate resolution.
- Policy Development: Draft internal policies, procedures, and guidance materials, and maintain compliance documentation.
- Regulatory Response: Lead and manage all ICO correspondence, including regulatory reviews, investigations, and dawn raids (e.g. cookie compliance reviews), ensuring responses are timely, accurate, and appropriately evidenced; escalating to the Group DPO where required.
- Compliance Audits: Lead and conduct data protection departmental compliance audits.
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Who you are (Job qualifications and key skills):
- Extensive experience within Data Protection and Privacy (EU & UK)
- Three or more years of experience in data protection compliance or related field
- Expertise in data protection laws and practices, including deep understanding of GDPR
- Experience in a legal, audit, or risk management role
- Strong project management skills
- Ability to work effectively under pressure and to manage sensitive and confidential information
- Excellent verbal and written communication skills, with strong attention to detail
- Proven leadership experience
- CIPM / CIPP/E / Practitioner in DP would be advantageous
Software and Technology skills:
- Proficient use of basic software solutions
- Understanding of technical requirements for security and privacy principles
What’s in it for you?
- Hybrid working (3 days in the office at a minimum)
- 24 days holiday (+ 8 bank holidays)
- Annual bonus scheme
- Enhanced maternity and adoption leave
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts!
- Life Assurance and Private Medical Insurance
- Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice
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N Brown – who we are and why work for us?
N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,000 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved.
Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility.
We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘By championing inclusion, N Brown will become the UK’s most loved and trusted consumer platform, shaping the future of financial empowerment and personal expression’. ‘Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.
In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!
Ways of Working
We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So, if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
Our working hours are 36.17 per week over 5 days.
We believe AI will become a standard part of modern professional practice. We are therefore looking for individuals who are open to learning, testing, and responsibly adopting AI tools to improve efficiency, insight, and impact in their role.
Our promise to you:
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Please know your application is being reviewed by a real human being. We value your interest in joining us and appreciate you taking the time to submit your application.
What happens when you apply to a role at N Brown?
As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!
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