Suffolk County Council
Databank Administrator
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Databank Administrator
Databank Administrator – Suffolk Community Libraries
Location: Ipswich County Library, Ipswich, Suffolk, IP1 3DE (Hybrid working) Salary: £25,185 per annum (pro rata) Hours: 12 hours per week (flexible working options available) Contract: Fixed term/Secondment (externally funded by public health grant, expected to end in 2 years)
About the Role
At Suffolk County Council, every role presents the chance to make a positive difference. As the Databank Administrator within Suffolk Community Libraries, you’ll combat digital exclusion by helping residents access mobile data and essential online services.
You’ll play a key role in delivering the National Databank—often called a “foodbank for mobile data”—providing free SIM cards to those unable to connect otherwise. If you’re organised, people-centred, and driven to create real impact, we’d welcome your application.
Reimagine the possibilities.
Your Role and Responsibilities
Suffolk Community Libraries act as official Digital Inclusion Hubs, distributing the National Databank. Your varied role will involve both administrative support and woider business functions across the service.
Key Duties Include:
- Administering the National Databank, including:
- Coordinating referrals
- Distributing SIM cards
- Collaborating with suppliers and partners
- Liaising with beneficiaries and partner organisations to:
- Gather feedback
- Assess impact metrics
- Promoting the Databank—both internally and externally
- Maintaining accurate records, databases, and mailing lists
- Assisting with reporting, financial admin (e.g., invoice processing), and spreadsheet management
- Organising meetings, preparing documentation, and supporting team communications
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You’ll work both independently and as part of a team, driving an efficient, customer-focused service.
For a detailed breakdown of requirements, refer to the [Job and Person Profile (JPP)]((job-and-person-profile-hyperlink) (available in the ‘How to Apply’ section).
The Team
As part of Suffolk Community Libraries within the Public Health, Communities, and Public Safety directorate, you’ll collaborate with partners across Suffolk to improve outcomes and reduce inequalities.
The team is collaborative, supportive, and aligned with digital inclusion initiatives, offering opportunities to learn, develop, and contribute to meaningful work that directly benefits Suffolk residents.
Note: While this role offers hybrid flexibility, library visits will occasionally be required.
Empowering Everyone
We champion potential, diversity, and fresh ideas. Our goal is to enable everyone to thrive—regarding ideas as inclusive and reflecting our diverse communities.
We welcome applications from all individuals, particularly those from underrepresented groups. See our Workforce Equality Report for more.
About Suffolk County Council
A modern, effective council, we offer supportive careers across diverse roles. Our flexible working options accommodate contemporary ways of working, and we prioritise your well-being.
In return, we provide:
✔ Up to 29 days annual leave (pro rata) + UK bank holidays + two paid volunteering days ✔ Membership of the competitive Local Government Pension Scheme (LGPS) ✔ Support for travel, lifestyle, health, and wellbeing ✔ Performance-related pay progression + cost-of-living adjustments ✔ Training and career development opportunities ✔ Diverse/active staff networks and flexible working flexibility ✔ Additional benefits including flexibility from day one
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Further details on Suffolk County Council careers.
Closing Notes
How to Apply
- Read the Job and Person Profile (JPP) (Word).
- Click Apply Now to start your application.
- Upload a supporting statement (max 400 words per question) via the template (Word). Address:
- An example of administrative/business support you’ve provided—your role and outcome.
- How you’ve communicated effectively with diverse stakeholders (step-by-step process).
- A specific query/problem resolution—actions taken and results.
- How you’ve promoted a service/initiative (e.g., channels and approach).
⚠️ Without a supporting statement, applications cannot progress.
Supporting Application Guidance
- Adjustments available for disabled applicants or those with additional needs. Contact: recruitment@suffolk.gov.uk or +03456 014412.
- Example adjustments: Reasonable Adjustment Page.
- AI tool use guidance: Applications must reflect your personal skills/ideas. Misuse may void progression.
Application Deadline: 11:30 PM, 19 July 2026
Interviews: Wednesday 5 August 2026
Key Compliance
Suffolk County Council is committed to safeguarding. Eligibility may require a DBS check or police vetting.
Applicant Contact & FAQ
For informal discussions, contact: Fran Catchpole Email: Fran.Catchpole@suffolk.gov.uk Phone: +01473 260777 Consider a secondment policy first—ensure your current manager approves your application.
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