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Databank Administrator
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Databank Administrator
Databank Administrator (Mobile Data Access) – Suffolk County Council
Location: Ipswich County Library, Ipswich, Suffolk, IP1 3DE – Hybrid (with travel to libraries required)
Salary: £25,185 per annum (pro rata), flexible working options available
Hours: 12 hours per week Contract: Fixed-term/secondment (externally funded by the public health grant, expected to end in 2 years)
About the Role
At Suffolk County Council, every opportunity shapes a positive difference. As a Databank Administrator within Suffolk Community Libraries, you’ll tackle digital exclusion by supporting residents in accessing mobile data and essential online services.
This role is central to the National Databank—an initiative dubbed the “foodbank for mobile data”, providing free SIM cards to those unable to access the internet. Your work will help ensure no resident (or partner) is left offline.
If you’re organised, people-focused, and motivated by the potential to drive real impact, this could be the chance to make it happen.
Your Responsibilities
Suffolk Community Libraries are an official Digital Inclusion Hub, delivering the National Databank. Your core duties include:
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Administering the National Databank, including:
- Coordinating referrals and distributing SIM cards
- Liaising with suppliers, recipients, and partner organisations to gather feedback
- Ensuring the scheme meets its objectives
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Supporting promotional efforts—both internally and externally—to raise awareness of the Databank
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Maintaining records (databases, mailing lists) and assisting with reporting
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Providing financial and administrative support, such as:
- Processing invoices
- Managing spreadsheets and confidential documentation
- Organising meetings and facilitating team communications
Work will balance independent duties and collaborative tasks, making your role vital to delivering an efficient, customer-focused service.
A full list of requirements is available in the Job and Person Specification (JPP). No experience required? Apply anyway—we’d still love to hear from you.
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The Team
Based within Suffolk Community Libraries in the Public Health, Communities and Public Safety directorate, you’ll work alongside a collaborative team of professionals dedicated to reducing inequalities and improving access to services—especially through initiatives like digital inclusion.
The role is hybrid, but travel to libraries regularly will be required.
-$ Inclusivity at Suffolk County Council We champion equality and diversity, welcoming applicants from all backgrounds—particularly those underrepresented. You can find our full inclusion and equality commitment[here(#https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you].
Contact Information
For further details, Fran Catchpole can be contacted via:
- Email: Fran.Catchpole@suffolk.gov.uk
- Phone: 01473 260777
If reaching this via a secondment, be sure to consult your current manager and review our secondment policy.
How to Apply
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Read the [Job and Person Specification (JPP)](Word here).
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Click "Apply Now" on the linked portal.
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Submit a supporting statement (max 400 words per question) using our template(Word format), addressing the following:
- Administrative support: Give an example of a time you supported a team or project and the outcome.
- Communication: Describe how you’ve ensured effective communication with diverse individuals (external partners/clients).
- Problem-solving: Provide an example of resolving a work query/problem and the result.
- Promotion: Share how you’ve promoted a service, initiative, or key information and your approach.
Get help with your application
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⚠️ You must submit a supporting statement—unfootnoted applications will not progress.
- Only PDF or MS Word documents are acceptable.
For help with your application, visit Application Guidance.
Closing & Interview Dates
- Closing date: 11.30 PM, 19 July 2026
- Interview date: Wednesday, 5 August 2026
Safeguarding Notice
This role is subject to DBS checks, in line with our safeguarding duty towards children, young people, and vulnerable adults.
Why Work With Us?
As a modern and supportive organisation, we offer:
✅ 29 days’ annual leave (pro rata), two paid volunteering days and UK bank holidays ✅ Competitive Local Government Pension Scheme ✅ Wellbeing support: travel, health, and flexible lifestyle benefits ✅ Career progression:
- Annual cost-of-living pay increase
- Performance-linked pay rises
- Training and developments tailored to your ambitions ✅ Diverse community networks, active anti-discrimination work, and wider council opportunities ✅ Legally enshringed rights to intentional flexible working from day one
We invite ambition, embrace potential, and take pride in positive impact—just like you can.
To start your application, head to our careers portal: Suffolk County Council Careers.
For equality commitment details, find more here.
No reasonable adjustments requested yet? Ways to ask: recruitment@suffolk.gov.uk / 03456 014412. Details of possible accommodations here.
Safeguarding EqUITY: Suffolk County Council embraces AI tools, but your application remains personal. Please review our guidelines here.
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