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Databank Administrator
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Databank Administrator
Databank Administrator| Suffolk County Libraries
Suffolk County Council
📍 Location: Ipswich County Library, Suffolk, IP1 3DE 💼 Contract: Hybrid (2 years fixed term/secondment, externally funded) 🕒 Hours: 12 hours per week, flexible working options 💰 Salary: £25,185 per annum (pro rata)
About the Role
At Suffolk County Council, every role is designed to create a positive difference. As the Databank Administrator within Suffolk Community Libraries, you’ll tackle digital exclusion by supporting residents to gain access to mobile data and essential online services. This role enables you to play a key part in delivering the National Databank, helping vulnerable individuals stay connected through free SIM card distributions.
This varied position sits at the heart of digital inclusion, requiring an organised, people-focused approach to drive meaningful impact for Suffolk’s communities.
Faculty: Public Health, Communities and Public Safety
Key Responsibilities
In this role, you’ll be responsible for:
- Administering the National Databank, including:
- Coordination of referrals from partners and recipients
- Distribution of SIM cards across communities
- Collaboration with suppliers and external partners
- Liaising with recipients and organisations to:
- Gather feedback and measure impact
- Support ongoing community engagement
- Promoting the Databank:
- Internally to team members
- Externally to stakeholders and the public
- Maintaining accurate records:
- Database updates
- Mailing list management
- Generation of reports for analysis
- Providing administrative and financial support, including:
- Processing invoices
- Managing spreadsheets and records
- Preparing documentation for meetings
- Supporting team communication with:
- Meeting organisation
- Ensuring effective inter-departmental and external partnerships
This role blends independent administrative tasks with collaborative teamwork, ensuring Suffolk residents can bridge the digital divide with access to online essentials.
The Team
You’ll join the Suffolk Community Libraries team in the Public Health, Communities and Public Safety directorate. As a critical hub for digital inclusion, your work will:
- Strengthen community engagement and reduced inequalities through accessible technology
- Enable Suffolk residents to connect with vital services
- Contribute to wider digitalisation and citizen participation initiatives
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The team is known for its collaborative, supportive approach, paving the way for innovative solutions to support underrepresented communities. Professional development and learning are core values, providing multiple opportunities for growth.
Since this role has a hybrid working arrangement, there will be regular travel to Suffolk libraries to support service delivery.
About Suffolk County Council
We pride ourselves on offering diverse, fulfilling careers that align with modern flexibilities. By joining us, you’ll receive:
🔹 Flexible working options available from your first day 🔹 29 days’ annual leave (pro rata) + UK bank holidays + two paid volunteering days 🔹 A competitive pension scheme through LGPS 🔹 Wellbeing benefits including travel, health, and lifestyle perks 🔹 Performance-related annual progression alongside cost-of-living increases 🔹 Extensive training to expand your knowledge 🔹 Career development opportunities across multiple sectors ✅ Diverse staff networks that foster inclusion and belonging
Our Commitment to Diverse Talent
Suffolk County Council is committed to empowering everyone and believes in potential, possibility, and different perspectives. Our Workforce Equality Report underscores a dedication to reflecting and supporting diverse communities.
We welcome individuals from underrepresented groups and encourage applications from all talent pools. If you’re passionate about reducing inequalities and enabling others, we want to hear from you.
Key Notes
📥 ** antes preview:** A complete Job and Person Profile (JPP) is available in the ‘How to Apply’ section of the advert. While you’re encouraged to align your application with the requirements of this role, any experience at all is valuable—apply even if you don’t meet all stipulations.
🚩 Reasonable Adjustments: Requested adjustments to support your application process (related to disability, health, or childcare) can be arranged via the Recruitment Team. Contact at: recruitment@suffolk.gov.uk or 03456 014412.
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⚠️ Safeguarding: This authority prioritises safeguarding, requiring DBS disclosure for relevant posts.
How to Apply
Step 1 – Prep & Preparation
Review the Job and Person Profile (JPP Word sheet) for full details.
Step 2 – Online Application
Fill out your application online via the ‘Apply Now’ link.
Step 3 – Supporting Statement
Upload a comprehensive supporting statement answering these questions in no more than 400 words per prompt using the provided Word template:
- Give an example of administrative or business support you’ve provided in a team/project. Explain your role and the result.
- Describe how you communicated with a range of stakeholders (customers, external partners). How did you ensure clear, effective communication?
- Provide an example of query/problem resolution at work. Outline the steps taken and outcome achieved.
- Explain an instance where you promoted a service/initiative. What approach did you use?
▪ Supporting documents must be uploaded as either PDF or MS Word.
AI Usage Policy
Please ensure any use of artificial intelligence (e.g., writing aids, crash courses) aligns with your genuine experience, skills, and ideas. Misuse of AI may disqualify applications. Refer to our guidance for AI for what’s acceptable.
Important Details
🗓 Closing Date: 11:30 PM, Monday, 19 July 2026 🗓 Interview Date: Wednesday 5 August 2026
For secondment arrangements: Familiarise yourself with the secondment policy and obtain managerial approval prior to application.
Need help with your application? Contact Fran Catchpole for a casual chat:
- Telephone: 01473 260777
- Email: Fran.Catchpole@suffolk.gov.uk
Visit the Suffolk County Council careers site for more insights into values, equality commitments, and expansion opportunities. Access how-to-apply guidance for extra clarity.
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