Single Homeless Project
Day Concierge
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Day Concierge
Single Homeless Project – Two Day Concierge Opportunities (Part-Time, Permanent)
Location: Wandsworth & Westminster Working Hours: 25 hours/week (Wed–Fri, 8:00 AM–4:45 PM) Salary: £28,860 per annum (pro rata, fixed)
About Single Homeless Project
London’s leading homelessness charity, we prevent homelessness, provide safe housing, and empower individuals to rebuild their lives.
We tackle systemic barriers, fostering trust and long-term support through compassionate, inclusive teams. Joining SHP means contributing to real change while growing with colleagues who value lived experience, equity, and a culture of continuous improvement—where every role drives impact beyond the workplace.
About the Day Concierge Role
As a Day Concierge in our Wandsworth accommodation service, you’ll be the backbone of day-to-day operations: the first point of contact, the organised presence maintaining safet창y, and the bridge between guests, colleagues, and partner agencies.
Key Responsibilities:
- Front-line customer service: Greet, direct, and assist guests (many of whom are experiencing homelessness) with dignity and professionalism.
- Building relationships: Support residents while upholding boundaries in a fast-paced, collaborative environment.
- Logistical operations: Manage access, coordinate with maintenance teams, and troubleshoot urgent issues as they arise.
- Service optimisation: Ensure the property remains functional, accessible, and welcoming through attention to detail and problem-solving.
- Team collaboration: Work alongside staff with diverse backgrounds, contributing to the amenability of a supportive workplace.
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This role isn’t just operational; it’s development-driven. SHP invests in growth, offering early career exposure in homelessness sector roles and a structured path to progress.
Requirements
- Attitude and skills:
- Friendly, approachable personality with the ability to interact effectively with all types of guests and colleagues.
- Stay composed and professional in high-pressure situations while maintaining a sense of responsibility.
- Proactive, adaptable, and willing to learn—especially in a service-based role with constant unpredictability.
- Practical mindset with strong organisational skills to prioritise tasks and resolve issues efficiently.
- Pride in preserving a tidy and efficient working environment.
Benefits Package
- Salary progression: Guaranteed raise after successful 6-month probation.
- Flexible hours: Standard 37.5-hour week (core hours: 10 AM–4 PM for non-accommodation teams), with part-time flexibility.
- Leave: 25 annual days rising to a maximum of 30 (plus bank holidays covered).
- Pension: Contributory scheme where SHP matches 5% of your salary.
- Wellbeing:
- Private Staff Health Cash Plan.
- Access to discounted partnerships (e.g., leisure, retail, etc.).
- Training: Comprehensive, custom-built programme tailored to sector-specific needs.
- Community culture: Anti-oppressive, trans-inclusive, and disability-friendly workplace values.
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Application Notes
- Process: Ongoing review of applications, with shortlisted candidates invited to interviews via online assessments.
- Psychometric test: Required for shortlisted candidates before final interviews.
- DBS check: Enhanced check mandatory for the successful applicant upon acceptance.
- Eligibility: Applications must demonstrate current right to work in the UK (no sponsorship considered).
- Note: Applications are reviewed for AI optimisation. Insufficient/outdated right-to-work documentation may disqualify candidates.
Equal Opportunities Commitment
SHP remains firmly committed to:
- Equal opportunities.
- Diversity and inclusion at all levels.
- Disability Confident Committed and Investors in People Silver standards.
Join a team determined to leave no one behind.
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