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Daytime Concierge
Daytime Concierge
Location: Rotherhithe SE16, London
Salary: From £28,000 to £36,000.00 per annum (depending on experience)
Hours: Shift pattern of 7:00am to 7:00pm, working 4 days on and 4 days off
About the Role
The Daytime Concierge ensures the smooth running of the property while upholding the security, safety, and compliance of residents and common areas. This role requires a smart, courteous, observant, and service-oriented individual who is committed to assisting all stakeholders effectively.
Key Responsibilities
Building & Resident Safety
- Prioritise the security of the building and the safety of residents.
- Familiarise yourself with all residents to assist in identifying strangers.
- Conduct regular security patrols of the estate and ensure:
- Internal fire, entrance, and exit doors remain closed.
- Obstructions (prams, bicycles, hazardous materials) are removed from common areas.
Administrative & Logistics
- Respond to telephone calls swiftly, log deliveries, and manage general enquiries.
- Maintain a central daily logbook documenting:
- Visitor records, delivery logs, emergency response actions, and security patrols.
- Any health and fire safety issues reported to the Managing Agent.
- Record monthly emergency lighting tests.
- Inspect and replace defective bulbs in common parts. Report faults to the Managing Agent.
- Check and report faults in:
- Door locks, closers, and entry systems.
- Ground-level drains and gullies (report major blockages).
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Resident Compliance & Maintenance
- Ensure residents adhere to lease regulations, including:
- Prohibited items in common parts (e.g., hanging laundry, noise violations).
- Conduct monthly checks on emergency lighting and record results.
- Keep the concierge front desk clean, free of combustible materials, and well-stocked with:
- Light bulbs, cleaning supplies, stationery, and gym/household items (orders placed by the Managing Agent).
Contractor & Emergency Liaison
- Support contractors with:
- Keys, location information, and site background knowledge.
- Entering attendance into the daily log.
- Coordination of emergency works under Licence to Alter requirements.
- Facilitate service contractors’ visits, particularly in emergencies, prioritising resident safety.
- Notify the Managing Agent of:
- Repairs/maintenance requiring working hour restrictions.
- Any works needing a Licence to Alter.
Additional Duties
- Liaise with the out-of-hours team on contractor instructions.
- Assess resident-reported issues; escalate to the Managing Agent as necessary.
- Monitor building maintenance safety and comply with all regulations.
- Manage resident parcel deliveries.
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Required Skills
- Excellent written and verbal communication
- Professional telephone manner
- Strong time management and organisational skills
- Previous experience as a concierge or similar property management role (essential)
- Ability to remain calm under pressure in emergency situations
- Knowledge of building safety regulations and lease compliance preferred
Benefits
- Competitive salary range (£28,000–£36,000 p.a.)
- Full-time role with structured shift pattern (4 days on/4 days off)
- Diverse and impactful working environment in London’s real estate sector
About LRG
LRG is an equal opportunities employer. They actively encourage applications from candidates of all backgrounds and values dedicated individuals committed to excellence in the real estate industry.
Note: LRG does not engage recruitment agencies for hiring. Direct applications only are accepted—unsolicited CVs or referrals via agencies will not be considered. All roles are managed by their Internal Recruitment team.
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