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Head of Client Services (Debt Recovery) at RSM UK
RSM delivers big ideas and premium service to middle-market businesses, helping them thrive through its extensive network of audit, tax, and consulting solutions. As a fast-growing firm with ambitious goals, RSM aims to become the premium global adviser to the middle market. This vision shapes everything it does, motivating the team to constantly improve. If you seek a place to build a future and make an impact, RSM is where you’ll thrive.
About the Role: Debt Collection Agent
Our Consulting team has ambitious growth plans and invites you to join their journey at this pivotal moment—building and strengthening six core solutions:
- Business transformation
- Deal services
- Finance function support
- Risk and governance
- Forensic and investigation services
- Restructuring
You will join RSM Creditor Solutions, a provider of market-leading services supporting businesses and professional practices across the UK. RSM Creditor Solutions includes:
- Portfolio Risk Management and Tracker systems
- Post-insolvency claims management
- Corporate debt recovery
The Debt Recovery Team specialises in offering innovative and effective corporate debt solutions, covering sectors like:
- Utilities
- Telecoms
- Asset-Based Lending
- Business Restructuring
Role Responsibilities: What You’ll Do
You will play a key role in managing accounts across key sectors, including:
- Utilities
- Construction
- Corporate lending
Your focus will be on recovering distressed debt, performing sales ledger reviews, and handling post-insolvency debtor book collections, while providing exceptional client service, building strong sector relationships, and supporting debt management growth.
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By joining RSM, you'll make an impact by:
- Proactively recovering corporate debt through consistent customer engagement, strategic negotiation, and the formulation of tailored repayment solutions.
- Analysing financial health using our in-house risk tools like Tracker, identifying distressed businesses, and recommending effective recovery strategies.
- Recognising opportunities for escalated action—whether legal intervention or further service solutions—to maximise client outcomes.
- Delivering insightful debt analytics, portfolio reporting, and updates to empower clients reporting and decision-making.
- Collaborating across teams to align on portfolio risk solutions, customer vulnerability protocols, and maintaining strong client relationships through consistent communication.
What We’re Looking For: Skills & Background
Do you thrive in high-variety roles, continually learn, and excel at building relationships? If your strengths include identifying inefficiencies for improvement and adjusting tailor-made solutions, the Debt Collection Agent role may be a great fit.
Ideal Candidate Criteria
- Experience in telephone-based business-to-business debt collection, with familiarity in insolvency procedures.
- Experience with consumer debt recoveries can also be considered.
- Previous engagement with utility or lending sector clients is advantageous.
- Strong relationship-building skills—dedicated to fostering and maintaining trust with clients and stakeholders.
- A collaborative mindset, capable of working seamlessly across teams to deliver integrated recovery solutions.
- Strong communication skills, adept at negotiating practical debt resolutions and presenting key decisions to clients confidently.
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Why Join RSM? Our Benefits
At RSM, we invest in our people, offering a flexible, rewarding benefits package to enhance both professional and personal fulfilment.
Key Benefits Includes
- Hybrid working flexibility – work 3 days in the office.
- 25 days annual leave (with the option to purchase additional days).
- Support for All Aspects of Life—Lifestyle, Health & Wellbeing benefits, including:
- Financial wellbeing tools
- Electric car scheme
- Virtual GP access
- Lifelong Learning – Access to an expansive library of 300+ on-demand courses, developed by the In-house Talent Development Team.
Diversity and Inclusion at RSM
Difference fuels innovation at RSM.
We create a supportive, inclusive environment where diversity of background, experience, and perspectives is embraced. Understanding we reflect our clients—who come from varied walks of life—we purposefully cultivate teams that mirror that diversity. Ensuring our culture strengthens inclusion, we work to embed principles that celebrate and leverage differences, nurturing stronger teams and embracing true collaboration.
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