Leicester City Council
Debt Collection Officer
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Reference: REQ7682
Description: Full Time / 37 Hours Per Week / Permanent
The Income Collection Team
The Income Collection team is part of the Business Service Centre. Our primary goal is to maximise the collection of debt outstanding to the council across a range of services. Joining us, you'll contribute towards this goal by dealing with businesses and customers to pursue debts owed to Leicester City Council and ensure they are paid in a timely fashion. This is an important role in ensuring that the council's income is maintained, and the amount of debt owed to the council is minimised and reduced.
This is a full time, permanent, post working 37 hours per week Monday to Friday. You'll be based at Town Hall.
What You’ll Be Doing
As a Debt Collection Officer, you’ll manage a portfolio of cases, taking actions to pursue payment including communications to and from debtors via the telephone, email and letters, establishing an ability to pay and arranging repayments whilst a professional standard of customer service is maintained. You’ll assess income & expenditure information along with supporting documentation, assessing debtors’ likelihood and ability to pay, whilst also obtaining details for possible further enforcement options.
You’ll deal with external debt enquiries and various forms of correspondence. For example, missing payments, reconciliations, remittances & sensitive case queries i.e., financial hardship, social care, and deceased cases including contact with external bodies such as solicitors, debt advice agencies, insolvency agents & bailiffs.
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In addition, you’ll manage internal enquiries and responses between departments issuing invoices and the debtors being invoiced, when queries, disputes and complaints are received, to ensure timely responses, whilst monitoring and reviewing payment arrangements.
What You’ll Need
- Ability to communicate effectively to deal with customer enquiries
- Significant experience working in a customer-focused environment, including face-to-face, telephone and written communication
- Experience in working in a finance environment with any forms of credit control, debt enforcement or account receivable experience being particularly desirable
- Experience in using a range of IT applications and systems, including substantial experience of computerised finance packages, spreadsheets, e-mails, telephony, web & database applications with practical experience essential in MS Excel & Word
What We Can Offer You
- Satisfaction of helping to improve thousands of lives across Leicester
- Work environment that encourages a healthy work/life balance
- Generous annual leave
- Membership of the Local Government Pension Scheme
- Option of flexible working
- Development opportunities with a variety of training and development opportunities
- Flexible benefits, including discounts on city buses and trains
- Illustrative value of your benefits package via our benefits calculator
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Join Us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
For an informal discussion about this post, please contact: Derrick Moutter at derrick.moutter@leicester.gov.uk
Assessment/interviews will take place on week commencing 3rd of August
Region: Central
Location: Town Hall
Salary: GBP28,598 - GBP31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP42,300.95
Contractual hours: 37
Basis: Full time
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