DAC Beachcroft
Debt Controller - 6 month FTC
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Debt Controller - 6 month FTC
Debt Controller - 6 month FTC
Department: CSG - Business Operations Employment Type: Fixed Term Contract Location: Remote – England and Wales
About the Role
We are seeking an experienced and motivated Debt Controller to join our Finance team on a 6-month fixed term contract. This is a fantastic opportunity for a highly organised professional who thrives in a target-driven environment and enjoys building strong relationships with both internal and external stakeholders.
As a Debt Controller, you will play a key role in managing and recovering outstanding debt across the firm. Through proactive communication, problem-solving, and effective stakeholder management, you will ensure debts are collected efficiently, supporting the firm's financial performance and minimising risk.
Working as part of our Debt Recovery team, you will collaborate closely with Partners, Lawyers, Clients, and Finance colleagues to resolve payment issues, improve collection processes, and deliver an exceptional level of service.
Key Responsibilities
- Manage a portfolio of outstanding debt to meet cash collection targets and reduce aged debt
- Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices
- Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery
- Deliver a professional and customer-focused approach while managing sensitive collection conversations
- Investigate and resolve payment delays by liaising with internal departments and identifying root causes
- Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management
- Prepare and distribute monthly statements of account using Excel
- Maintain accurate records, notes, and activity updates within 3E system
- Develop and implement collection strategies to maximise recoveries and minimise overdue balances
- Ensure all collection activities comply with company procedures and service standards
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Key Requirements
Essential Experience & Skills
- Previous experience in Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable
- Strong customer service and stakeholder management skills
- Excellent verbal and written communication abilities
- Proven ability to manage a high-volume workload and achieve collection targets
- Strong organisational skills and attention to detail
- Ability to work independently and use initiative to resolve issues
- Excellent numerical and analytical skills
- Proficient in Microsoft Office, particularly:
- Excel
- Pivot Tables
- VLOOKUP/XLOOKUP
- Reporting and data analysis
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Desirable Experience & Skills
- Experience within a legal, professional services, or insurance environment
- Knowledge of insurance collections
- Experience managing bad debt recovery
- Familiarity with Elite 3E or similar legal finance/accounting systems
- Experience working with complex debt portfolios
What’s In It For You?
- High levels of flexibility and great work-life balance Explore benefits in detail
- Cohesive remuneration package, including:
- Private medical insurance
- Income protection insurance
- Discounted gym membership
- Many other benefits
- Opportunities for growth and progression, including professional funding
- In-person and remote social events
- Chance to engage in Environmental, Social & Governance (ESG) activities
- Commitment to fostering a diverse, inclusive, and authentic workplace, aligned with our cultural values: Determined, Clear, Creative, and Supportive
If your past experience isn’t a perfect fit but you’re excited about this role and our culture, we encourage you to apply anyway—you may be the right candidate!
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