West Northamptonshire Council
Debt Recovery Officer
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At West Northants Council, it’s about our people and the impact they make every day. As a Debt Recovery Officer, you’ll play an important role in supporting the Council’s financial operations by helping to ensure outstanding debts are managed effectively and fairly. Working within our Finance Operations team, you’ll contribute to a customer-focused service that balances income recovery with understanding and support for our residents. This is a great opportunity to be part of a collaborative team where your work helps sustain vital services across West Northants.
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
What will you be doing?
- Manage a varied caseload, supporting the recovery of outstanding debts while ensuring a positive and professional experience for customers.
- Respond to queries, liaise with internal teams and external partners, and work through cases to reach effective resolutions in line with legislation and Council policies.
- Handle communications across different channels, maintain accurate records and contribute to the smooth running of end-to-end debt recovery processes.
- Support service improvements, work collaboratively with colleagues and play a role in strengthening customer-focused practices across the team.
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About You
- Confident and organized individual who enjoys problem solving and working with people.
- Strong customer service approach, able to communicate clearly, manage sensitive situations and negotiate positive outcomes.
- Comfortable working with data, prioritizing your workload and maintaining accuracy in a fast-paced environment.
- Bring empathy, professionalism and a solutions-focused mindset, alongside the ability to work both independently and as part of a team.
- Share our commitment to delivering high-quality services that make a difference, reflecting our THRIVE values in everything you do.
About Us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our Vision
'To make West Northants a great place to live, work, visit and thrive.' We truly stand by this and work hard every day to make this a reality.
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Our Corporate Values
THRIVE stands for:
- Trust
- High Performance
- Respect
- Innovate
- Empower
They underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
Watch Our Film
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
Additional Support
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
West Northants Council, where careers thrive.
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