Southern Water
Debt Recovery Process Advisor
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Debt Recovery Process Advisor
Location: Durrington, Worthing (Hybrid, 2 days per week) Contract Type: Permanent Hours: 37 per week Salary: From £28,000 (depending on skills and experience) Closing Date: 10 July 2024
About the Role
The Debt Recovery Process Advisor will support the processes and activities related to collecting overdue debt, including but not limited to:
- Responding to queries from customers placed with debt collection partners
- Reviewing Default registration queries
- Managing the monthly reporting process
- Handling DCA (Debt Collection Alliance) allocation and daily file transfer processes
- Assisting with the bad debt write-off process
Key Responsibilities
The role involves maintaining oversight of the entire collections journey—from early collections through to litigation and debt write-off.
- Build relationships with external debt collection service providers and offshore teams to improve process awareness and query resolution.
- Respond to customer emails, generated following contact from Debt Collection Partners.
- Provide guidance to offshore teams on escalated DCA queries, helping them understand business processes better.
- Assist with the monthly Credit Reference Agency (CRA) data sharing process, including reviewing customer requests for information amendments or removals.
- Monitor and manage the file transfer process associated with DCA allocations.
- Prepare and circulate monthly reports on DCA activity and performance.
- Carry out various administrative tasks supporting the DCA process.
- Prepare data for the bad debt write-off process.
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What You’ll Bring to the Role
- Preferred experience in a Customer Service/Collections environment
- Proficiciency in Microsoft Office (Excel proficiency is essential)
- Strong people skills and ability to collaborate effectively across teams
- Ability to communicate clearly with customers, colleagues, and service partners
- Understanding of a customer’s collections journey
- Self-motivated, with strong time management and problem-solving skills
- Experience in multi-tasking and prioritising tasks independently
- Flexible positive mindset to adapt to evolving business needs
About Southern Water
Southern Water is leading the transformation of Britain’s water industry, with a £7.8bn investment plan for 2025-30. Joining now means contributing to resilience, sustainability, and service excellence in a dynamic, future-focused business.
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"Your potential matters more than a perfect checklist. If this role excites you— qualities like passion, drive, and a fresh perspective are what truly stand out! Don’t hesitate to apply!"
If this role isn’t a perfect fit but you’d like to explore other opportunities at Southern Water, register your details [here](myworkdaysite.com- Introduce Yourself).
Our Commitment to Diversity
We are an inclusive employer, weloming applicants from all backgrounds, identities, and experiences. If you need reasonable adjustments at any stage of the recruitment process, please let us know.
Additional Information
Successful candidates will undergo:
- Identity and eligibility verification
- Criminal record check (DBS)
- Employment/education history confirmation (past 3 years)
This role is subject to pre-employment security checks, including relevant vetting. Failure to meet required standards may result in withdrawal of an employment offer. Additional documentation may be required for higher-level security clearances.
Learn more about our inclusive workplace and commitment to fairness at Southern Water.
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