Abri Group
Decant Coordinator
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Part Time Decant Coordinator
We're looking for a part-time Decant Coordinator to join our Housing Partnership Central Services team.
About the Role
This is an exciting, 6-month temporary role within our team.
Key Responsibilities
As a Decant Coordinator, you will manage and oversee the end-to-end process of our Decants (a temporary move due to works, emergency, or planned), identifying solutions to deliver value for money whilst always ensuring the customer remains at the heart of the process and returns to their home as soon as possible.
- Be a problem solver who can think on their feet and be completely customer-focused
- Have the confidence and assertiveness to have difficult conversations with customers, suppliers, and internal teams to reach positive solutions for all involved
- Have the skills to analyze and evaluate data to identify themes and improvements
- Thrive in a performance-driven, fast-paced environment with confidence communicating via telephone and through digital channels
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About You
This is an excellent opportunity for a proactive, passionate, and customer-focused individual looking to contribute to making a difference.
If you feel this is you, and you have the drive, experience, skills, and attitude, we want to hear from you.
Qualifications, Skills, and Relevant Experience
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
About Us
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023, making the group a financially stronger and more resilient organization. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
Our Mission
We believe everyone has the right to a good quality safe, warm, and sustainable home in a community where they can belong, grow, and thrive. What does that look like in real terms?
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- We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
- We’re investing in our communities to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable, and better connected to our customers and local communities to meet their diverse needs.
More Information
More information about Abri and our strategic objectives can be found at Abri's website.
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