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Part-Time Decant Coordinator – Housing Partnership (6-Month Temporary Role)
About the Role
We’re seeking a proactive, customer-focused Decant Coordinator to join our Housing Partnership Central Services team on a part-time basis for a 6-month temporary opportunity.
As a Decent Coordinator, you’ll lead and supervise the end-to-end decant process—whether due to works, emergencies or planned moves—ensuring solutions that deliver value for money while prioritising the customer at every stage. Your goal is to facilitate a quick and seamless return to their home.
Successful candidates will thrive in a dynamic, problem-solving role where assertive communication, data-driven decision-making, and customer empathy are essential. You’ll collaborate with customers, suppliers, and internal teams to resolve challenges and drive continuous improvement.
This is an ideal opportunity for an ambitious, hands-on professional who enjoys leading under pressure and delivers results in a blueprint-driven, fast-paced environment.
Key Responsibilities
Customer-Centric Decant Management
- Manage and oversee full decant cycles, from placement to return.
- Engage with customers in-person and via phone/digital channels with confidence and empathy.
- Handle challenging conversations to resolve conflicts and secure quick, win-win outcomes for all parties.
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Temporary Housing Strategy
- Coordinate temporary relocation solutions (hotels, emergency accommodation, rehousing) with suppliers.
- Focus on cost-effective, customer-centred logistics while maintaining regulatory compliance.
Data and Process Improvement
- Analyse decant performance data to identify trends and efficiency gains.
- Contribute to ongoing service improvements and driver change based on insights.
Collaboration & Accountability
- Work alongside internal teams (maintenance, housing allocation, repair), suppliers, and local authorities.
- Ensure clear communication between stakeholders to align objectives and timelines.
Required Skills & Experience
- Problem-solving mindset: Ability to think on their feet and resource solutions under pressure.
- Customer service focus: A history of delivering high-level support in a people-facing role.
- Assertive communication skills: Proficient in difficult conversations (phone/digital) and conflict resolution.
- Data literacy: Experience using analytics to drive process improvements.
- Operational adaptability: Comfortable in a fast-paced, perfection-driven business environment.
- Previous housing or personnel management background advantageous but not essential.
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About Abri
Abri is a leading faster provider, specialising in repairing and investing in existing homes across **50,000+ properties and vast community assets designed to serve 114,000 customers. Following the merger with Silva Homes (now a subsidiary under Abri in 2024), our group is further positioning to achieve:
- £689m investment over the next decade—delivering building safety + sustainability upgrades and ensuring energy-efficient homes.
- 10,000+ new homes built by 2030, focused on affordable solutions where need is greatest.
- Targeted local community investment to address challenges and create growth opportunities.
Key Initiative: Abri’s regional operational model creates a stronger community presence, building trust and responsiveness. More at [Abri][url].
Apply now If you’re a results-driven, culturally clear-eyed person who values customer impact, drop your CV and cover letter for consideration. Be one of the first to apply and shape this temporary role permanently!
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