Unitrust Protection Services
Dedicated Contract Support Officer
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Job Description
Job Title: Dedicated Contract Support Officer
Location: Liverpool Street
Rate: £14.95 per hour
Contracted Hours: Flexible to work days, nights, and weekends - Minimum 16 shifts per month
We offer above industry standards benefits to our employees such as:
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants, and other service providers positively to all you come in contact with, throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face, or any other medium; is clear, courteous, polite, professional, and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable, all training will be provided
- All Assignment Instructions/Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
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Essential Skills:
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- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Physically able to conduct all responsibilities associated with the roles documented
- Computer literate and confident with the use of Microsoft Office programs
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility regarding working practices, hours, and responsibilities
Don’t miss out on this fantastic opportunity to join our team as a Dedicated Contract Support Officer!
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five-year work history security vetting checks according to BS 7858:2019.
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