UK Ministry of Defence
Defence Business Services (DBS) - Executive Officer (EO) – Operational Delivery
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Kentigern House, Glasgow
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision - To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
DBS is part of the The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK’s defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK’s defence industrial base
Come and join the DBS community today!
Job Description
Defence Business Services (DBS), Financial, Procurement and Civilian People (FPCP) Services team provides expert information, advice and services to and on behalf of MOD business areas. It is responsible for payments to MOD suppliers and the invoicing for the provision of goods and services. It is also responsible for the provision of HR shared services including resourcing, pay, apprentice management and casework. In addition, it is responsible for generating debtors and creditors in the MOD financial management system.
At DBS FPCP, Order to Cash (OTC), we are responsible for processing Invoice requests from MOD branches to recover monies owed to MOD for goods/services provided. This is achieved through the managing of customer accounts to resolve disputes, hastening of payments, supporting vulnerable customers, setting up payment plans, complex debt casework and taking legal action. We also process receipts in multiple currencies to pay MOD for good/services.
This Executive Officer position sits within the OTC Debt Management Military Recoveries and Write-Off (DM Mil RWO) team and is integral to the team’s success in providing a Military Services interface between DBS, its commercial partners and customers for casework concerning overissues of Military Pay and Allowances, Bursaries, Armed Forces Pensions, Armed Forces Compensation Payments and War Pension Scheme Payments for all serving Military Personnel and Veterans.
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What will the successful candidate be doing?
The successful applicant will work directly to HEO DM Mil RWO and will be responsible for all aspects of personnel casework involving the overpayments and undercharges of Military pay and allowances, bursaries, Armed Forces Pension Scheme, Armed Forces Compensation Scheme and War Pension Scheme, in accordance with specified limits of delegation.
They will have responsibility for authorising write-offs, where appropriate, of pay, allowances and pension overpayments, ensuring HM Treasury guidelines are accurately applied through Managing Public Money (MPM) guidance Joint Service Publications (754 and 462) in accordance business and IT processes.
They will maintain an up to date working knowledge of pay and pension policies and processes and be able to advise on the interpretation of regulations. They will apply subject matter expertise to the analysis, specification and delivery of personnel and pay services in support of Debt Management. They will also provide determinations in respect of casework and appeals with input to Ministerial Enquiries / Correspondence as required.
They will provide statistical data in accordance with Departmental requirements and ensure productivity measurements are achieved.
The successful applicant may also be required to fulfil Line Management responsibilities in accordance with Departmental guidance and timetable and will be expected to behave in accordance with Civil Service and DBS values and partnering principles in respect of this.
The DM Mil (R&WO) team is presently going through a transitional change, and we are developing new processes to meet the demands of the business. To be successful in this post, you will be an advocate for continuous improvement and will add to the existing culture of continuous improvement across the Debt Management function.
We Are Looking For Someone Who Is:
- Looking for a challenge.
- Looking to join a team that supports self-development and embraces continuous improvement.
- A self-starter who has an eye for detail and can quickly analyse information.
- Looking to develop your leadership and management skills.
- Flexible and supportive of colleagues
Who are we looking for?
We are keen to find a self-motivated individual with a consistent track record in achieving results, often using their own initiative, and working to strict timelines.
If this sounds like you, then we’d like to hear from you!
Person specification
Essential:
- Knowledgeable of Industry standard methods and tools (Word, Excel, etc.).
- Adaptable and positive approach to change and to changing demands.
- Strong organisational skills.
- Strong interpersonal and communication skills.
- Ability to work to set timelines.
Desirable:
- Experience of handling casework
- A broad understanding of JPA, Military pay and allowances, Armed Forces Pensions processes and Military Career Management.
- Debt Management Experience.
- Strong leadership skills.
- Strong Analytical skills.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
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Managing a Quality Service
Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
- Hybrid working, where role permits
- An opportunity to be considered for Reward & Recognition
- Family friendly policies including parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an employer contribution of 28.97%
Allowances
This post does not offer any assistance with relocation allowances. External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk
Please note: Interview travel expenses will not be reimbursed.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place,
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