Westminster Forum Projects
Delegate Relations Officer
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Delegate Relations Officer
We are currently recruiting for an enthusiastic individual to come and work as our Delegate Relations Officer.
Responsibilities
The Delegate Relations Officer will respond to customers using our online booking system as well as requests by email and telephone.
The successful candidate will ideally have experience dealing with customers and be comfortable responding to queries by telephone and email. As such, excellent communication skills both written and verbal are required.
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This is a busy role and so the ability to manage your own workload whilst maintaining accuracy during busy periods is also essential.
The role is a varied one that oversees the entire bookings process for delegates. This involves processing bookings on our CRM system, taking payments, issuing receipts as well as communicating with customers and making important and frequent decisions on requests for complimentary or concessionary places. There is also regular communication with delegates ensuring they have all they need for an event and the confirmation of their bookings.
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About Us
We are keen to recruit someone who is looking for a career within a growing organisation.
Westminster Forum Projects is a market leader in organising senior-level seminars on public policy. We enjoy considerable support from within Parliament and government, in industry and amongst interest groups.
Job Details
- Role: Full time, Monday-Friday 9am-5pm with an hour for lunch.
- Location: The role will be based at home.
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