Delegated Authority Manager

Job Responsibilities & Competence

Work with the International Product & Underwriting Quality Lead to ensure Delegated Authority procedures remain current, effective, and aligned to Lloyd’s requirements, regulatory expectations, and internal underwriting governance and risk appetite Own and oversee the end-to-end approval and onboarding process for Delegated Authority arrangements, ensuring compliance with defined standards, with clear tracking, escalation, and resolution of outstanding actions Develop, maintain, and execute a risk-based Coverholder audit plan, ensuring audit findings are reviewed, challenged where appropriate, and remediation actions are tracked to completion with clear accountability Ensure timely receipt, completeness, and accuracy of delegated data (e.g. bordereaux and exposure data) in collaboration with Operations, including enforcement of escalation protocols for late, incomplete, or poor-quality submissions Oversee the effective use and governance of Lloyd’s systems (e.g. Atlas, DAM, DCOM), ensuring required tasks, approvals, and compliance activities are completed accurately and within required timeframes Produce and continuously enhance management information and exception reporting for DUCC, including clear articulation of data gaps, control breaches, performance issues, and emerging reputational or regulatory risks Support for renewal, remediation, suspension, or termination decisions Strengthen and maintain a robust control and monitoring framework, moving from tactical/manual processes to more structured, repeatable, and auditable controls Collaborate with Operations, Finance, and Actuarial to ensure effective EPI monitoring, credit control, and financial oversight, supporting portfolio performance management Manage, coach, and develop Delegated Authority Analysts, acting as a technical escalation and referral point, and ensuring consistent execution of DA processes and controls Provide subject matter expertise and advisory support to Underwriting teams on Delegated Authority business, including structure, risk assessment, governance requirements, and regulatory expectations Support and contribute to strategic and transformation initiatives relating to Delegated Authority, including process improvement, audit remediation, system enhancements, and reporting development Build and maintain effective relationships with key stakeholders, including Underwriting, Operations, Risk, Compliance, Lloyd’s, regulators, brokers, Coverholders, and auditors, ensuring transparent communication and issue resolution Represent the business at relevant market forums, committees, and industry events, maintaining awareness of market developments, regulatory changes, and best practices in Delegated Authority oversight