Tesla
Delivery Advisor - Manchester
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Delivery Advisor – Tesla
What To Expect
As a Delivery Advisor at Tesla, you will play a key role in ensuring that every customer receives an exceptional experience from order to delivery. You’ll manage a pipeline of customers, proactively supporting them through the process to set expectations, clarify timelines, and ensure smooth execution. Collaboration with internal teams will drive a seamless and high-quality customer experience.
Responsibilities
- Manage and track customer pipelines to ensure every delivery is planned and executed efficiently
- Communicate proactively with customers, setting and managing expectations while providing updates on delivery timelines
- Validate and adjust purchase solutions to optimise the delivery process
- Coordinate with Sales, Field Delivery, and Service teams to resolve issues and maintain seamless operations across teams
- Oversee all documentation, financing, and registration tasks to ensure accuracy and deadlines are met
- Monitor customer readiness metrics and propose process improvements
- Share best practices and actively contribute to continuous improvement efforts
- Maintain a customer-first mindset while adhering to Tesla’s operational standards
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Requirements
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Required qualifications and skills:
- Experience in customer-facing roles, ideally within sales, delivery, or operations
- Strong organisational and problem-solving abilities
- Exceptional communication skills—with the ability to simplify and explain complex details clearly
- Proficiency in juggling multiple tasks and priorities in a high-pressure environment
- Passion for delivering exceptional customer experiences and alignment with Tesla’s mission
- Familiarity with internal business systems and Microsoft Office tools
- Valid driver’s licence with a clean driving record
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