Lancashire County Council
Delivery Centre Support Worker | Early Help Service | West Lancashire
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Delivery Centre Support Worker
Early Help Service – Education and Children’s Services
Location: West Lancashire
Salary: £25,185 – £25,989
Grade: 4
Do you love helping people feel welcomed, supported, and confident? Are you organised, approachable, and passionate about working with families and communities?
Join our Family Hub teams across Lancashire and play a key role in creating safe, supportive spaces where children, young people, and families can thrive.
About Us…
Lancashire County Council is dedicated to making Lancashire the best place to live, work, visit, and prosper. Our Early Help Service provides vital support to children, young people, and families, helping them to stay safe, healthy, and achieve their full potential. We deliver services that make a real difference in local communities, and we’re looking for passionate individuals to join us.
About You…
- Organised & Proactive – You’ll ensure our neighbourhood centres run smoothly, supporting families and staff with day-to-day operations.
- Customer-Focused – You’ll provide a warm welcome, answer queries, and signpost visitors to the right services.
- Safety & Standards – You’ll help maintain a safe, clean, and welcoming environment, ensuring health and safety standards are met.
What You’ll Do…
- Act as the first point of contact for visitors to our neighbourhood centres.
- Support bookings, appointments, and service user records using IT systems.
- Assist with maintaining a safe and clean environment, including basic checks and displays.
- Provide information and signposting to families and service users.
- Occasionally support group sessions to ensure smooth delivery and appropriate supervision.
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Essential Skills & Experience:
- Strong organisational and communication skills.
- Ability to build positive relationships with service users and colleagues.
- Confidence in using IT systems for bookings and record-keeping.
- Commitment to safeguarding, equality, and health and safety.
- Flexibility to work outside core hours when needed.
Why Join Us…
- Inclusivity – We welcome applications from all backgrounds and celebrate diversity.
- Benefits – Generous local government pension, flexible working, up to 32 days annual leave plus bank holidays, and access to discounts through our benefits platform.
- Development – We’ll support you with training and opportunities to grow your career.
How to Apply…
If you’re passionate about supporting families and want to play a key role in our Early Help Service, we’d love to hear from you! Apply now with your CV and a supporting statement explaining why you’re the perfect fit for this role.
For further information please contact: Anila.Khan@lancashire.gov.uk
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Lancashire County Council reserves the right to close this vacancy early, so apply today!
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Once we receive your application, shortlisted candidates will be invited to a brief phone call. This will help us learn more about your experience and suitability for the role and will determine whether you are invited to interview.
Job Description and Person Specification
https://lancashire-county-council-umbraco-sites.uksouth01.umbraco.io/media/svcl1axl/new-jdps-delivery-centre-support-worker-updated-2.docx
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