Capita
Delivery Coach (Fire & Rescue)
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Delivery Coach
We're currently looking for a Delivery Coach to join the team, working from home. You will be responsible for delivering group and 1:1 Teaching & Learning workshops to learners and complete ongoing progress reviews to meet all requirements set out by the Department of Education (DFE) and Ofsted.
You will have a proven track record of developing positive relationships with employers from engagement to retention, you will showcase Capita as the provider of choice. You will have outstanding customer service skills and can adapt your communication style to meet individual needs of all our customers internal and external.
As a natural and passionate Delivery Coach, you will be accountable for all aspects of Learner Journey. This will include ensuring all work is completed to a high standard, meeting all regulations set out by DFE & Ofsted. You will set high expectations for your learners, ensuring regular reviews are conducted and the implementation of action plans to ensure timely achievement of all learning components.
This is a home working role, but travel will be required.
Key Role Responsibilities
- Represent Capita as the professional education provider of choice
- Build professional relations with employers so they will positively promote the services of Capita
- Motivate, inspire, and drive learners to achieve their apprenticeship through outstanding teaching and learning
- Deliver and facilitate teaching, learning and assessment that encourages accelerated learning and results in new knowledge, skills and behaviours being applied into the workplace
- Responsibility for adapting practice to support the needs of learners with SEND needs and making referrals to the SEND team
- Support and contextualise the development of Maths, English and Digital Skills throughout the Learner Journey
- Accountable for the development and achievement of Functional Skills in Maths and English
- Performance against key measures delivered consistently
- Support the learning process through use of learning resources, and facilitating workplace on-the-job training as required
- Provide information, advice, and guidance throughout the Learner Journey
- Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
- Monitor learner's welfare and health and safety in the workplace upskilling learner's knowledge regarding Safeguarding, British Values, Prevent and Equality & Diversity
What we are looking for:
- Minimum of 2 years industry experience (Operational Firefighting)
- Experience in delivering effective teaching, learning and assessment
- Experience in a similar role within education
- Good understanding of the DFE Funding Rules
- Good understanding of the Ofsted agenda
- Exceptional administrative skills and a keen eye for detail
- Confident user of MS Office packages including Excel, with the ability to learn new systems quickly
- Experience of working remotely with the ability to work from home
- Strong communication skills, both written and verbal, with the ability to liaise confidently at all levels
- The ability to prioritise and think on your feet
- Clean driving licence with use of a car and the ability to work flexibly, travel nationally, and the flexibility to stay away overnight as and when required
- Flexibility to adapt working pattern to support business needs and work over weekends should you be required to support business needs
- Outstanding people skills, with the ability to adapt to meet individual needs
- Functional Skills at level 2 maths and English
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About Fire Service College:
The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.
Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients' organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our learning capability.
What's in it for you?
- Offering a salary of up to £38,500 depending on skills & experience
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Subsidised canteen, bar and gym facilities onsite (free membership)
- Free accommodation during the working week if required
- Free parking onsite
- Better work life balance
- Opportunity to gain further qualifications and upskill
- You will work at a world-renowned further education training college
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You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Join us and discover a career with purpose. #CareersWithPurpose
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What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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