Manpower
Delivery Consultant
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Role Purpose
We're looking for a hands-on Delivery Consultant to provide daily onsite support, workforce engagement, and fulfillment for a major national logistics client. You'll be the visible point of contact for both the client and the workforce, ensuring smooth day-to-day operations, strong communication, and consistent delivery of KPIs and SLAs.
Key Responsibilities
Workforce Engagement & Onsite Support
- Be the primary onsite contact for associates, maintaining strong daily visibility.
- Build trusted relationships to support engagement, welfare, and retention.
- Handle attendance issues, welfare concerns, and ER matters (RTWIs, investigations, grievances).
- Promote a positive safety culture.
Fulfilment
- Support labor planning for HGV drivers.
- Deliver or support site inductions and onboarding.
- Work with the central recruitment team to maintain a strong, compliant talent pipeline.
- Identify and escalate issues affecting fulfillment (e.g., skill gaps, attendance patterns).
- Support monitoring of driver compliance (WTD, licence checks, shift patterns).
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Client Engagement & Operational Support
- Maintain strong relationships with Managers and site leadership.
- Provide updates on workforce sentiment, risk areas, and operational pressures.
- Escalate wellbeing and safety concerns.
- Contribute to continuous improvement and consistent service delivery.
Administration & Reporting
- Support payroll accuracy and timely submission.
- Maintain accurate workforce and ER records.
- Produce basic MI on attendance, performance, and retention.
- Ensure compliance with client processes and safety standards.
Skills & Experience
- Strong people skills with the ability to build rapport quickly.
- Confident handling sensitive conversations and resolving issues at pace.
- Highly organised with good attention to detail.
- Resilient, adaptable, and effective in fast-paced operational environments.
- Experience in driving, logistics, or industrial recruitment strongly desirable.
- Experience with HGV drivers or driver compliance is a significant advantage.
- Full UK driving licence required.
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What's In It for You
- Salary up to £31,500 + quarterly bonuses
- 24 Day's holiday (rising to 27) + birthday off, plus option to buy more
- Private medical, dental, and wellbeing benefits
- Pension with increasing contributions
- Early-finish Fridays, volunteering days & exclusive discounts
- Supportive, inclusive culture focused on development
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We’re proud to be recognised as one of the world’s most ethical companies for the 17th time—reinforcing our commitment to doing business the right way. We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Apply now and build a meaningful career with Manpower.
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