LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver/Branch Assistant
About the Role
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Your responsibilities span multiple areas—from warehouse operations and retail support to deliveries—ensuring high performance and excellence in customer service.
Key Responsibilities
- Maintain a safety-first culture and prioritise the customer in all operations.
- Drive balanced performance across business KPIs, aligning with company goals and objectives.
- Ensure the branch operates efficiently by implementing strong operational controls for a seamless, customer-centric experience.
- Work as part of the Fleet team, embodying a customer-first attitude.
- Promote safety awareness among colleagues to uphold strict safety standards.
- Optimise processes around returns, credits, and warranty resolutions to enhance customer satisfaction.
- Support the retail counter to maintain best-in-class retail standards and deliver exceptional customer experiences.
- Manage pick-to-manifest times and meet Service Level Agreements (SLAs).
- Assist with branch deliveries, ensuring customer excellence and growth-aligned service.
- Guarantee world-class service at all times to foster long-term customer loyalty.
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Skills and Experience
- Strong communication skills, adept at building and nurturing customer relationships.
- Proficiency in using technology to conduct detailed fleet checks and committing to a zero-accident philosophy.
- High levels of focus, energy, and determination, paired with good business acumen.
- A commitment to partnership with customers to drive service excellence.
- Flexibility to adapt to daily tasks, supporting branch operations effectively.
Benefits
- Competitive Salary – Regular salary reviews to ensure fair remuneration.
- Enhanced Annual Leave (including bank holidays) – Ensuring a healthy work-life balance.
- Career Growth Opportunities – Development and progression paths both in the UK and across Europe.
- Life Assurance – Providing financial security and peace of mind.
- 24/7 Employee Assistance Programme – Confidential support for you and your family.
- Exclusive Gym Discounts – Access to reduced memberships at leading health clubs.
- Comprehensive Healthcare Perks – Online GP, hospital plans, and wellness benefits.
- Cycle to Work Scheme – Tax-free bike purchases, encouraging active living.
- Retail & Staff Discounts – Exclusive savings on select brands and products.
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Why Work for LKQ
- People First Principle – Valuing employees as strongly as our customers.
- Work-Life Balance – Flexible working options tailored to support your lifestyle.
- Career Progression – Authentic opportunities in a dynamic industry.
- Passion for Excellence – Joining an ambitious team committed to top-tier standards.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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