LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver/Branch Assistant
Job Overview
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with extra time off.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever needed.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access to an online GP, hospital plans, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
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Key Responsibilities
- Responsible for delivering a safety-first culture with the customer at heart in everything.
- Working to achieve a balanced performance across key business metrics and KPI measures aligned with goals.
- Ensuring the branch is operationally efficient, with correct controls and measures to support a customer-first experience.
- Acting as part of the Fleet team, maintaining a customer-first attitude.
- Ensuring colleagues are aligned to uphold a safety-first culture consistently.
- Improving returns, credits, and warranty processes to enhance customer experience and create seamless workflows at the retail counter.
- Supporting the retail counter to uphold branch retail standards and achieve customer excellence.
- Delivering a customer-first service through efficient pick-to-manifest processes while meeting all Service Level Agreements (SLAs).
- Supporting the branch with deliveries when needed, ensuring growth aligns with best-in-class customer service and SLAs.
- Ensuring exceptional service excellence at all times to cement customer loyalty.
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Skills and Experience
- Exceptional communication skills to build lasting customer relationships.
- Ability to utilise technology for comprehensive fleet checks and maintaining a zero-accident mentality while driving a safety-first culture for all.
- High focus, energy, and drive for demanding tasks.
- Strong business acumen with a focus on results.
- Commitment to delivering best-in-class service to establish customer experience excellence.
- Flexibility to adapt day-to-day tasks to best support the branch.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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