LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver / Branch Assistant
Job Overview
As a Delivery Driver/ Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products
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Key Responsibilities
- Ensure a safety-first culture, with the customer at the heart of everything
- Work to deliver a balanced performance across key business metrics and KPIs, aligning with business goals
- Maintain operational efficiency in the branch, enforcing correct controls to support a customer-first experience
- Act as a member of the Fleet team, embodying a customer-first attitude
- Ensure colleagues remain focused on delivering a safety-first culture at all times
- Improve returns, credits, and warranty processes, enhancing customer experience and creating frictionless processes when supporting the retail counter
- Support the retail counter to maintain branch retail standards best in class and establish customer experience excellence
- Deliver customer-first service through efficient pick-to-manifest times and meeting all service level agreements (SLAs)
- Support the branch with deliveries when required, ensuring growth through best-in-class customer service and exCEPTIONAL SLAs
- Ensure a best-in-class service is consistently delivered to cement customer excellence
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Skills and Experience
- Excellent communication skills, able to develop strong customer relationships
- Proficient in using technology to execute comprehensive fleet checks, promoting a zero-accident mentality and fostering a safety-first culture for all employees and the public
- High levels of focus, energy, and drive
- Good business acumen
- Always deliver best-in-class service for customer experience excellence
- Flexible to adjust daily tasks as needed to best support the branch
Why Work for LKQ?
- People First – We value our employees just as much as our customers
- Work-Life Balance – Offer flexible working options to support your lifestyle
- Career Growth – Opportunities for genuine progression in a thriving industry
- Passion for Excellence – Join a team dedicated to being the best at what we do
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