LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver / Branch Assistant – Critical Role
Job Overview
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
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Key Responsibilities
- Responsible for delivering a safety-first culture, with the customer at the heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer-first experience.
- Working as a member of the Fleet Team, embodying a customer-first attitude.
- Ensuring colleagues remain focused on delivering a safety-first culture at all times.
- Improving returns, credits, and warranty processes, enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Providing a customer-first service through managing pick-to-manifest times and achieving all service level agreements (SLAs).
- Supporting the branch with deliveries when required, ensuring growth through best-in-class customer service and exceptional service level agreements (SLAs).
- Ensuring a best-in-class service is delivered at all times to cement customer excellence.
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Skills and Experience
- Strong communication skills, with the ability to develop strong customer relationships.
- Ability to utilize technology to execute comprehensive fleet checks and deliver a zero-accident mentality while maintaining a safety-first culture for all employees and members of the public.
- High levels of focus, energy, and drive.
- Strong business acumen.
- Always delivering best-in-class service to establish customer experience excellence.
- Flexibility in handling day-to-day tasks to best support the branch.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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