LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver/Branch Assistant
Job Overview
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings in line with industry standards
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with ample time off to recharge
- Exciting Career Growth – Unlock opportunities for personal development and career progression across the UK & Europe
- Life Assurance for Peace of Mind – Financial security for you and your loved ones
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever needed
- Exclusive Gym Discounts – Stay fit with reduced memberships at top health clubs
- Comprehensive Healthcare Perks – Access to an online GP, hospital plan, and additional wellness benefits
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products
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Key Responsibilities
- Foster a safety-first culture with the customer at the heart of every task
- Maintain a balanced performance across key business metrics and KPIs aligned with business goals
- Ensure operational efficiency in the branch by implementing robust controls and processes to support a customer-first experience
- Act as a member of the Fleet team with a strong customer-first mindset
- Promote a safety-first culture among colleagues in all situations
- Streamline returns, credits, and warranty processes, enhancing the customer experience and reducing friction at the retail counter
- Elevate retail counter performance to deliver best-in-class standards and establish customer experience excellence
- Deliver a customer-first service by managing pick-to-manifest times andMeeting all service level agreements (SLAs)
- Support the branch with deliveries as needed, ensuring readiness for growth through top-tier customer service and exceptions service level agreements (SLAs)
- Commit to delivering a best-in-class service consistently to reinforce customer excellence
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Skills and Experience
- Exceptional communication skills, able to foster strong customer relationships
- Proficiency in utilising technology for comprehensive fleet checks, while adhering to a zero accident mentality and promoting safety-first culture for employees and the public
- High levels of focus, energy, and drive
- Strong business acumen
- Ability to consistently deliver best-in-class service and establish customer experience excellence
- Adaptability and flexibility to manage varying day-to-day tasks in support of the branch
Why Work for LKQ?
- People First – We values our employees as much as we do our customers
- Work-Life Balance – Flexible working options to support your lifestyle goals
- Career Growth – Genuine opportunities for progression within a dynamic industry
- Passion for Excellence – Join a team dedicated to being the best at what we do
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