LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
WDelivery Driver/Branch Assistant
Job Overview
As a WDelivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
Here’s how we reward your hard work:
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
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Key Responsibilities
- Responsible for delivering a safety-first culture with the customer at the heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures, align with business goals.
- Ensuring the branch is operationally efficient and correct controls are in place to support a customer-first experience.
- Acting as a member of the Fleet team with a customer-first attitude.
- Ensuring colleagues focus on maintaining a safety-first culture at all times.
- Improving returns, credits, and warranty processes to enhance customer experience and create frictionless processes at the retail counter.
- Supporting the retail counter to uphold branch retail standards for customer experience excellence.
- Delivering a customer-first service by managing pick-to-manifest times and fulfilling all service level agreements (SLAs).
- Assisting the branch with deliveries when required, ensuring setup for growth through best-in-class customer service and exceptional SLAs.
- Ensuring a best-in-class service is delivered at all times to cement customer excellence.
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Skills and Experience
- Strong communication skills to develop and nurture customer relationships.
- Ability to utilise technology for comprehensive fleet checks, enforcing a zero-accident mentality and promoting a safety-first culture for employees and the public.
- High levels of focus, energy, and drive.
- Good business acumen.
- Always delivering best-in-class service for customer experience excellence.
- Flexibility in daily tasks to best support the branch.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills