LKQ Europe
Delivery Driver/Branch Assistant
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Delivery Driver/Branch Assistant
Delivery Driver / Branch Assistant
Job Overview
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
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Key Responsibilities
- Responsible for delivering a safety-first culture, with the customer at the heart of everything.
- Working to deliver a balanced performance across key business metrics and KPIs, in line with business goals and objectives.
- Ensuring the branch is operationally efficient, with correct controls and measures to support a customer-first experience.
- Acting as a member of the Fleet team with a customer-first attitude.
- Ensuring colleagues are aligned to deliver a safety-first culture at all times.
- Improving returns, credits, and warranty processes, enhancing customer experience while creating frictionless retail support.
- Supporting the retail counter to maintain branch retail standards and achieve customer experience excellence.
- Managing pick-to-manifest times to deliver a customer-first service, meeting all service-level agreements (SLAs).
- Assisting with deliveries when required, ensuring the branch grows through best-in-class customer service and exceptional SLAs.
- Ensuring a best-in-class service is delivered consistently to uphold customer excellence.
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Skills and Experience
- Strong communication skills, capable of developing customer relationships.
- Ability to utilise technology for fleet checks while maintaining a zero-accident and safety-first mentality for all employees and the public.
- Demonstrated focus, energy, and drive in high-pressure environments.
- Good business acumen with an eye for efficiency.
- Customer experience excellence as a core part of best-in-class service delivery.
- Flexibility to adapt to daily tasks and support the branch’s evolving needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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