Delivery Engagement Manager (DEM)

Pre-sales Responsibilities:

• Understand client business needs, gather initial requirements, recommend best practices through direct client interaction, and work closely with cross-functional teams to assemble Services that meet the client’s needs.
• Conducts complete requirements gathering session.
• Opportunity and pipeline management.

Delivery Responsibilities:

• Lead Kick-off call and present implementation or delivery plan.
• Lead/participate in client requirement gathering sessions to define and understand the overall client use case, requirements, infrastructure, pain points, and existing systems.
• Recommend and design Deal Service solutions based on best practices, Intralinks product guidelines, and rational sense.
• Document different artifacts (i.e., Requirement document, custom processes, Work Instructions, etc.) pertaining to the required service or Intralinks product/service.
• Communicate requirements and lead/coordinate with external Partners.
• Validate the accuracy of the implemented service throughout the project life cycle.
• Provide partner/product team feedback on client input, challenges, and improvements; validate partner invoices; seek upsell opportunities; identify gaps to optimize/streamline processes.
• Be forward-thinking to identify gaps and look for ways to optimize and streamline.
• On-call weekend rotational support by DEM for client projects.

Basic Qualifications

• Bachelor’s in business management, Financial Information Systems, or another related field. Or equivalent work experience.
• 3+ years of experience in an IT Project Management role and/or Project Management. Business Analyst experience is a plus.
• 3+ years of experience in a Sales type customer success or customer-facing role.
• Project management certification desired (e.g., PMP, CSM, APM, CompTIA).
• Experience working with cross-functional technical teams including Customer Service, Product Management, Development, Sales, Pre-sales, legal, marketing, and Finance.
• Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines.
• Excellent listening, oral, and written communication skills.
• Self-starter with the ability to work independently and manage priorities.
• Ability to work under pressure in a fast-paced environment and think outside the box.
• Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
• Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
• Detail and goal-oriented.
• Understands financial markets (e.g., M&A, Corporate, Loans, Asset Management, Private Equity, etc.).
• Experience working with cross-functional technical teams including Customer Service, Product Management, Development, Sales, Pre-sales, legal, and marketing.
• French, German, or Spanish speaking is nice to have, in support of our EMEA Geo.

Note:

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.