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Delivery Lead – Hybrid Role (2 days per week in the office)
About the Role
Our Delivery Leads drive our teams to successfully deliver cutting-edge digital solutions. Whether you’re leading a discovery phase with service and product designers or supporting established teams with ongoing improvements, this role is crucial to both our company’s and our customers’ success.
What You’ll Be Doing
- Lead discovery phases with service and product designers
- Support teams in delivering ongoing improvements
- Facilitate agile delivery to ensure teams are greater than the sum of their parts
What You’ll Bring
Core Responsibilities & Skills
- Drive Agile Delivery – Facilitate teams to achieve peak performance.
- Clear Communication – Simplify complex concepts for tech and non-tech audiences.
- Leadership Ability – Foster good team spirit and culture across internal, client, and cross-functional teams.
- Broad Delivery Knowledge – Mastery of delivery techniques (Agile, Waterfall, bi-modal) and contextual application.
- Team Management – Use various delivery techniques and artefacts to manage teams day-to-day.
- Continuous Improvement – Remove impediments and promote a "fail fast, learn fast" culture.
- Client Collaboration – Work with clients to enhance agile practices and ways of working, including staff mentoring.
- Community Contribution – Actively participate in Community of Practice activities and share experiences.
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Nice-to-Have Experience (But We’ll Upskill You in These!)
- Tech Consultancy – desirably, we’ll help develop further
- Healthcare – industry knowledge a plus
- Mentorship – Act as a mentor to our internal Delivery Academy
- Public Engagement – Increase the company’s delivery profile via events like Lunch & Learns and digital festivals
- Client Relationships – Build strong ties with Senior Client Management to uncover new opportunities
- Budget & Procurement – Manage budgets, Statements of Work, and supplier relationships
- Tools & Tech – Proficiency in Jira, SharePoint, Trello, Confluence, G-Suite and keeping up with tech trends
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Perks of Joining Us
- Competitive salary
- Flexible annual leave (buy/sell and carry-forward options available)
- Twice-yearly performance-based bonuses (tax-free, linked to company success as part of our Employee Ownership Trust, EOT journey)
- Continuous training and development – Full support for learning and growth
- Flexible Pension – We match contributions up to 5%
- Healthcare cash plan – Fund Heath & Wellbeing needs of your choice
- Rich social calendar including:
- Annual end-of-year party (inviting partners)
- Summer away days
- Monthly/quarterly team socials
- Head Office Benefits in a central location:
- Dedicated parking
- Cycle2Work Scheme
- Green Car Lease Schemes
- Giving Back Opportunities – Involve yourself in initiatives supporting diversity in tech and partnering with local charities & community events
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