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Delivery Lead – Multi-Sector IT Solutions
About Doherty Associates
Doherty Associates (DA) has delivered IT solutions for over 30 years to world-renowned, international clients, primarily within professional and financial services sectors. We are a Microsoft Solutions Partner with multiple designations, hold a Tier 1 Microsoft CSP relationship, and operate to ISO27001 & ISO9001 standards.
Our services are built on the Microsoft cloud ecosystem and focused on delivering secure, high-quality, outcome-driven solutions for our clients.
About The Role
Reporting to the Head of Professional Services, the Delivery Lead acts as the primary operational interface between the client, PMO, and technical teams, ensuring alignment from strategic planning through to delivery. Working closely with Solutions Architects and Project Managers, the role translates client objectives into structured plans, prioritised roadmaps, and successful outcomes.
The role holds accountability for overall delivery performance across the account, including quality, utilisation, and margin, ensuring integrated and cohesive delivery across all initiatives. It also drives the adoption of mature delivery practices, governance frameworks, and continuous improvement, enabling scalable and consistent delivery.
Responsibilities
End-to-End Delivery Ownership
- Own the end-to-end execution of all projects and programme delivery for enterprise clients.
- Ensure delivery is predictable, commercially controlled, and aligned to client priorities.
- Maintain a strong focus on long-term value, roadmap delivery, and client satisfaction.
Delivery Performance & Execution
- Act as the senior delivery owner, accountable for delivering engagements on time, budget, and to a consistently high standard.
- Ensure delivery is underpinned by strong governance, clear communication, and disciplined execution.
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Stakeholder & Client Alignment
- Serve as the primary operational interface between the client, PMO, and technical teams.
- Ensure alignment across all stakeholders from strategic planning through to execution.
- Build strong, trusted relationships with client stakeholders.
Strategic Translation & Roadmapping
- Collaborate with Solutions Architects to translate client strategy into structured delivery plans.
- Develop prioritised roadmaps with the client and Solutions Architects.
- Ensure delivery aligns with agreed business outcomes.
Account-Level Delivery Accountability
- Own overall delivery performance across the account, including quality, resource utilisation, and commercial performance.
- Ensure integrated, cohesive delivery across all initiatives, avoiding fragmentation and duplication.
Delivery Integration & Team Coordination
- Lead and coordinate joined-up delivery across all workstreams, ensuring Project Managers, Solutions Architects, Technical Leads, and account stakeholders operate in a fully aligned and integrated manner to deliver consistent client outcomes.
Governance, Standards & Continuous Improvement
- Embed mature delivery practices across the account, including governance frameworks, reporting cadence, and delivery controls.
- Drive continuous improvement to enhance delivery quality, efficiency, and scalability.
- Ensure delivery approaches remain repeatable, resilient, and scalable as demand evolves.
Client Relationship & Growth Enablement
- Contribute to building a trusted, long-term client relationship.
- Ensure delivery excellence supports account growth, strategic influence, and long-term commercial success.
Requirements
Essential
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Knowledge, Skills & Experience
- Strategic IT programme and portfolio management experience to enterprise customers.
- Proven experience delivering IT programmes within an MSP or IT consultancy environment.
- Strong understanding of project delivery frameworks and governance (Prince2, Agile, hybrid).
- Experience coordinating technical delivery teams.
- Strong organisational skills, with the ability to manage portfolios with multiple concurrent workstreams.
- Excellent stakeholder management, communication, collaboration, and commercial skills.
- Delivery of Microsoft cloud technologies (M365, Azure, Modern Workplace).
Desirable
- Experience working in regulated or security-conscious environments.
- Familiarity with service transition into Managed Services environments.
Qualifications
- Relevant project delivery certification (PRINCE2, PMP, Agile, or equivalent).
- Degree-level education or equivalent practical experience.
Leadership Qualities
- Strong sense of accountability for delivery outcomes.
- Structured, detail-oriented, and disciplined approach.
- Ability to operate calmly under pressure and manage competing priorities.
- Collaborative approach, fostering alignment across teams.
- Focus on continuous improvement and delivery excellence.
- Clear communicator with the ability to influence across technical and non-technical stakeholders.
Benefits
- Basic salary plus bonus
- Sponsored development, supported by industry training and certifications
- Microsoft incentives
- Company pension scheme
- Employee Assistance Programme (wellbeing, physical, financial)
- Private medical insurance
- Income protection insurance
- 33 days holidays (including 8 days of bank holidays)
- Day off on your birthday
- Company sick pay
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