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Delivery Lead
Delivery Lead
Location: Bupa Place (Salford Quays), Willow House (Staines), or Angel Court (London) Contract: Permanent Salary: £56,000–£66,000 (dependent on experience) Hours: Full-time (37.5 hrs/week) Bonus: 10% Management Scheme Bonus + clinical horizon rewards
About the Organization
We consider all types of flexibility, including locations, hours, and working patterns.
At Bupa, we’re passionate about delivering exceptional customer experiences and driving commercial success. You’ll work on strategic initiatives that create real impact for our customers and partners.
About the Role
You will be responsible for:
- Delivering change initiatives (or key workstreams in larger, complex transformations) using the most effective methodology (waterfall, agile, or hybrid).
- Collaborating with business leads, stakeholders, and Principle Delivery Leads to define, plan, and execute outcomes aligned with business and performance unit strategies.
- Leading agile/organisational change in a regulated, compliance-driven environment (FCA/CQC).
Key Responsibilities
Change & Workstream Direction
- Lead strategic planning, resource planning, and budgeting for complex initiatives, ensuring alignment with key milestones and performance metrics.
- Define and managing critical success factors for delivering measured business benefits.
- Optimise project execution across clarity, efficiency, and cost savings, using evidence-based decision-making.
Stakeholder & Leadership
- Matrix management: Lead cross-functional teams (including Project Teams, Heads of Change, and Intellectual Leads), talking up projects with Executive Sponsors and senior management to achieve high impact.
- Negotiate + influence resource allocation with management stakeholders, ensuring clear accountability for deliverables, whilst fostering strong, proactive relationships.
- Work closely with vendors, internal and external partners to drive strong delivery capability at the best cost.
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Problem-Solving & Commercial Awareness
- Anticipate challenges in a service-centric, high-pressure environment. Work fast, apply structured, data-driven solutions that persist over time.
- Hold aligned conversations with Executive, Senior, and Board-level stakeholders to balance efficiency vs. quality for ultimate outcomes.
- Bring strategic value-making insights to clients and colleagues, focusing on people outcomes over technical outcomes, ensuring everything is customer-centric.
Who You Are (Key Skills & Experience)
Core Requirements
✅ Deep experience in business and IT change delivery – capable of designing and driving transformational initiatives that create tangible business value. ✅ Results-driven – naturally value-added for teams, businesses, and customers. ✅ Strong commercial acumen – able to sell-messages, govern investments, and align delivery against strategy. ✅ Tenacious stakeholder management – adept at working upwards, shaping engagement with Board members, Heads of Department, and the workstream as needed. ✅ Agile under pressure – thrives in urgent, stressful workstreams, with an unflapping approach to problem-solving and delivery.
Bonus Experience
🔹 Experience in a FCA or CQC-regulated environment (healthcare, insurance, or financial services), where compliance and governance are critical. 🔹 Evidence of leading high-complexity change in other enterprise environments (similar to large multi-domain healthcare transformations).
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Why Join Bupa?
Our benefits are designed to help you make health happen.
Wellbeing & Flexibility
🏥 Viva: A global wellbeing programme supporting mental health, physical activity, financial management, social networks, and environmental sustainability. 📅 Flexible working – we support varied working patterns, whether that includes home working, hybrid, or office-focused setups. 👨👩👧👦 Family-friendly policies: Union & Equality benefits, 4 days’ paid time off for the birth/maternity of a child, or 2 days for a call at home with the new baby.
Financial & Career Incentives
⚖️ 25 days’ holiday (increasing with length of service) + possible holiday buy/sale arrangements. 💼 Bupa medical insurance available (as a tax efficient ‘benefit-in-kind’). 🔄 Permanent not a financial taco – our salary structure ensures transparency, flexibility in pay adjustments, and titles that reflect your growth and career journey. 🏋️Female 💪 20% discount off The Gym (online access included) or complimentary local gym-instantial access.
A High-Impact Culture
At Bupa, you’ll be challenged to innovate and collaborate – as part of a community that puts our customers at the centre of everything.
Then: We’re a medical professional focusing on deliverable healthcare experiences – digging deep to make the world a kinder, happier place.
We welcome and encourage diversity – we believe our culture, global reach, and passion for patient-centrednesss are all strengths of our people.
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