Government Commercial Agency
Delivery Manager
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Delivery Manager
Role Overview
- Job Title: Delivery Manager
- Band: Band 4
- Salary: £48,027–£53,310
- Location: Liverpool, Norwich, Newport, and Birmingham
- Contract Type: Permanent
- Hours: Full-time/Compressed
- Closing Date: 12-Jul-26 (12th July 2026)
- Interview Dates: 29th, 30th & 31st July (subject to change)
About GCA
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Job Summary
As a Delivery Manager at the Government Commercial Agency (GCA), you’ll drive high-priority public service delivery, steering multi-disciplinary teams to excel in digital transformation. This role requires adaptability, expertise in Agile and Waterfall frameworks, and a commitment to strategic delivery—planning complex programmes, escalating challenges, and ensuring projects deliver lasting value.
Our ideal candidate empowers teams, balances stakeholder expectations, and maintains national priorities through efficient project governance.
Key Accountabilities
Core Responsibilities
- End-to-end delivery leadership: Lead or support discovery-to-deployment of digital products/services, ensuring impactful updates via continuous improvement.
- Alignment with standards: Adhere to governance frameworks (e.g., organisational standards, delivery methodologies) while maintaining compliance.
- Cross-team coordination: Work across product teams to manage timelines, dependencies, and Agile practices (Scrum, Kanban, hybrid models).
- Stakeholder management: Collaborate with Product Owners, technical teams, business stakeholders, and third-party suppliers to ensure seamless delivery.
- Transparency & escalation: Provide progressive updates, escalate risks/dependencies promptly, and maintain delivery documentation (e.g., RAID logs, plans).
- Metrics & Agile ceremonies:
- Track velocity, sprint progress, and delivery analytics.
- Facilitate sprint planning, stand-ups, retrospectives, reviews, and backlog refinement.
- Stakeholder communication: Deliver clear, timely updates on progress, risks, key decisions, and delivery status.
- Value-driven collaboration: Partner with Product Managers, Designers, Business Analysts, Developers, Testers to align priorities with user needs and business goals.
- Impediment removal: Address roadblocks, streamline work, and focus teams on delivering tangible outcomes.
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Essential Criteria (Assessed at Application Stage)
- Bespoke Agile expertise: Proven ability to tailor Agile/Waterfall models to organisation-specific maturity, adapting frameworks as required.
- Professional engagement: Active participation in global delivery/agile networks (e.g., sharing insights, adopting best practices).
- Digital proficiency: Keen knowledge of CI/CD pipelines, iterative value delivery, and modern digital transformation techniques.
- Stakeholder acumen: Mastery of communication, influencing, and conflict resolution to unify diverse perspectives for shared goals.
Desirable Criteria (Sift-stage evaluation if high applicant volume)
- Certifications (bring valid copies to interview):
- PSM1 (Professional Scrum Master)
- PRINCE2 Practitioner (or equivalent valid credentials)
Success Criteria (Interviews)
Professional Behaviours
- Delivering at Pace: Meet deadlines, adapt to change, and sustain momentum in volatile environments.
- Communicating & Influencing: Persuade stakeholders through clear, compelling messages; fostering collaboration.
- Decision-Making: Leverage data and stakeholder insights to align and prioritise critically.
Technical Complement
- Agile & Lean Practices (evaluation via short technical presentation).
- Delivery Planning & Risk Management (leadership assessed via behaviour-based questions).
Benefits & Values
Compensation & Perks
- Competitive salary: £48,027–£53,310
- Generous pension (Civil Service scheme).
- Bonus eligibility: Discretionary, performance-linked.
- Flexible working:
- Min. 25 days annual leave (max 30 days + bank holidays).
- Remote options: Hybrid role (~2 days/week at office*A);**The .rest of the quarter can be F2F, offsite, or remote at core work site discretion based on business needs.
- Flexi-time: Available for grades B1-B6.
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Frequently Asked Points
Work-Life Integration (Smarter Working)
GCA’s model balances flexibility with collaboration. In short: 26/quarter face-to-face (house site, other GCA offices, or relevant client sites) for team cohesion; forces (.`,., the rest remote or home-based under flexible business situations.
Honesty Note
AI tools can support only with truthful, self-authored work examples—no AI-generated, borrowed, or misrepresented material. Plagiarism may cause application withdrawal or internal action. Further guidance in our candidate support materials must be consulted.
Recruitment Process
- Reserve List: Valid for up to 12 months; citizens appointable post-interview may fill other roles. Opt to exit the list at recruitment@gca.gov.uk.
- Negative Success Consideration: Near-miss interview candidates with inadequate scores might transition to lower Band 4 (depending on competency).
Equality & Accessibility
GCA and the Civil Service champion inclusive recruitment. If you require:
- Support: Contact recruitment@gca.gov.uk during candidate consultation/submission.
- Accessibility tools: Request leaflets in alternate formats per your needs.
Ethical Compliance
The Civil Service Code governs conduct. All candidates must adhere to professional standards. Policies are detailed here (attacking the Civil Service Commission’s guidelines).
Disclaimer
‘Concerns not addressed promptly by recruitment@crowncommercial.gov.uk*’ escalate to the Civil Service Commission: info@csc.gov.uk.
**#GCAIND | Working for the Civil Service requires integrity and impartiality. **
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