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Operations Manager – Delivery (Warehouse/Transport)
About the Role
Do you want to work for a company that truly delivers? Planning your route to success?
We are looking for someone to lead a delivery department, ensuring it trades efficiently, safely, within legal constraints, and offers the highest customer service standards. You’ll be an experienced manager dedicated to customer satisfaction, take pride in your work, and have a proven track record of motivating, developing, and challenging teams to improve the delivery operation.
Can you deliver this?
Based in one of our delivery locations, experience, knowledge, and skills in warehouse/transport are essential.
Key Responsibilities
- Lead your team to ensure your branch operates efficiently, safely, within legal constraints, and delivers exceptional customer service standards
- Manage delivery costs and customer charges to meet agreed targets
- Identify opportunities to improve efficiency while minimising payroll costs by setting challenging targets
- Understand your local market to deliver the best service, ensuring fantastic customer satisfaction
- Effectively manage your team to cover all customer service requirements, engage with customers, and use feedback to improve experience
- Collaborate with the regional team to identify opportunities and develop/improve processes
Requirements
- Essential:
- Proven experience and knowledge in deliveries/transport
- Experience managing warehouse operations
- Strong ability to engage with customers and build lasting relationships
- Skills in encouraging Team Development and improving the delivery service
- Motivational Leadership to foster a strong customer service culture
- Excellent communication & stakeholder influence abilities
- Strong planning and organisational skills
- A "hands-on approach" is beneficial
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- Beneficial:
- Management CPC qualification
Why Choose Booker?
At Booker, we’re not just a great place to work—we also offer:
-
Colleague Discounts:
- 10% off purchases at Booker
- Double discount events up to three times a year
-
Tesco Discounts (after 3 months of service):
- 10% off (increasing to 15%) most regular Tesco purchases (for 4 days after every payday)
- 10% off Tesco Cafe purchases
- 20% off all F&F (Food & Financial) purchases
-
Mobile & Insurance Benefits:
- 10% off Tesco Mobile pay monthly & SIM-only deals
- Up to 30% off car, pet, and home insurance (Tesco Bank)
-
Health & Wellbeing:
- Free eye test when spending £50+
- 30% off glasses, prescription sunglasses, and contact lenses
- 50% off health checks at Tesco Pharmacy
- Exclusive RAC breakdown cover discounts
- Full health & wellbeing support, including:
- 24/7 Employee Assistance Programme (EAP)
- Virtual GP services for you and your family
-
Financial & Retirement Benefits:
- Save as You Earn Share Scheme (after 3 months)
- Buy future Tesco shares at a discount
- Retirement Savings Plan (Pension)
- Save up to 5%, Booker matches your contribution
- Life Assurance (death-in-service cover of up to three times your annual pay)
- Save as You Earn Share Scheme (after 3 months)
-
Lifestyle Perks:
- Exclusive deals website with real saving opportunities, including a cycle-to-work scheme
- Generous holiday package
About Us
Booker is the UK’s leading food & drink wholesaler—marketing a diverse portfolio ranging from fresh food to beverages, frozen foods, crockery, and much more. We are privileged to serve independent retailers, caterers, and small businesses across the country through:
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- 190+ cash & carry branches
- 8 distribution centres
- 5 Best Food Logistics hubs
- 6 support centre locations
Diversity, Equity & Inclusion (DE&I)
Booker is a platform where Everyone’s Welcome. Our commitment to DE&I means we encourage all backgrounds, styles, and experiences to thrive.
Flexible Working
Life isn’t one-size-fits-all. At Booker, we welcome conversations throughout the application process about arranging flexible working solutions. Whether you’re a new starter, balancing carer responsibilities, nearing retirement, or adapting to parenthood, we’ll discuss how to support your needs.
Commitment to Disability Inclusion
As a Disability Confident Committed Leader, we are dedicated to providing a fully inclusive and accessible recruitment process. For more details on accessibility support, contact recruitment@bookergroup.com.
Important Notes
- This role requires candidates over the age of 18 if it involves:
- Working before 6:15 AM or after 9:45 PM
- Shifts in the warehouse, beers, wines, spirits, or driving-related roles
- Some roles may close earlier than the advertised end date due to high applications—we prioritise fair and efficient recruitment.
- Only shortlisted candidates will receive individual feedback.
Booker Group is part of Tesco plc but operates separately from the core Tesco business, so benefits differ. Visit Booker Group Jobs for more information!
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