Hargreaves Lansdown
Delivery manager: customer facing engineering
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Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
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About the role
Leading the delivery of complex projects for Hargreaves Lansdown's front-office engineering teams.
Job Summary
We are seeking a highly motivated and experienced Delivery Manager to lead delivery of complex projects within our customer-facing engineering teams. This role will be responsible for the successful delivery of technology solutions that enhance our client experience, ensuring projects are delivered on time, within budget, and to the highest quality standards. You will bridge the gap between technical teams and business stakeholders, fostering strong relationships and driving innovation.
Job Responsibilities
- Lead and manage multiple deliveries, ensuring effective planning, execution, and closure of projects.
- Implement, and optimize delivery processes and methodologies (e.g., Agile, Scrum) to improve efficiency and predictability.
- Collaborate closely with product owners, engineering managers, and other stakeholders to translate business requirements into technical deliverables.
- Manage project scope, timelines, budgets, and resources, proactively identifying and mitigating risks and dependencies.
- Foster a culture of continuous improvement, innovation, and high performance within the engineering teams.
- Ensure the quality and integrity of delivered solutions through effective testing strategies and quality assurance processes.
- Communicate project status, risks, and issues clearly and concisely to all relevant stakeholders, including senior management.
- Mentor and coach team members, promoting professional growth and skill development.
- Contribute to the overall strategic direction of customer-facing technology initiatives.
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Job Qualifications
- Proven experience (8+ years) in a delivery management or senior project management role within a technology-driven environment.
- Demonstrable experience managing customer-facing software development projects.
- Strong understanding and practical experience with Agile methodologies (Scrum, Kanban).
- Excellent leadership, communication, and interpersonal skills with the ability to influence and motivate cross-functional teams.
- Solid understanding of the full software development lifecycle (SDLC).
- Experience with financial services or FinTech industries is highly desirable.
- Ability to manage multiple concurrent projects with competing priorities.
- Strong problem-solving and analytical skills.
- Proficiency in project management tools (e.g., Jira, Azure DevOps).
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
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- dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part-time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients. We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.
For more information about careers at HL and to see all our vacancies, please visit our careers website.
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