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About Us
Navigator is a creative and marketing partner for ambitious luxury travel and lifestyle brands. We are expert storytellers who define and amplify brands, using data-driven insights to inform everything we do, from websites, SEO and paid, to copywriting, socials and print magazines.
Purpose
The Delivery Manager is responsible for the efficient day-to-day planning, coordination and delivery of projects and retainers across Navigator’s client portfolio – in line with agreed scope and timelines, whilst working closely with the Delivery Lead, Operations, Client Engagement team and practice teams.
The Delivery Manager would oversee smaller or less complex projects with full accountability, while supporting the Delivery Lead on larger or more strategic projects.
Navigator operates with clear accountability across three functions: Client Engagement owns the client relationship and commercial scope, Delivery owns the execution of client work, and Operations owns the systems and infrastructure that support delivery.
Responsibilities
Project delivery
- Own the successful delivery of a portfolio of projects across assigned client accounts.
- Manage the day-to-day delivery of projects from initiation through to completion.
- Develop and maintain project plans, timelines and trackers.
- Coordinate internal teams to ensure project work progresses efficiently and deliverables are completed on time and budget.
- Maintain clear visibility of all active and upcoming projects within the portfolio.
- Identify dependencies, prioritise work and ensure delivery plans remain realistic.
- Ensure recurring or retainer-based workstreams are planned and delivered as structured projects.
- Ensure all teams are clear on scope, timelines and deliverables.
- Facilitate project check-ins and maintain alignment across teams.
- Monitor delivery health across the portfolio, escalating risks or delivery pressures where required.
- Engage with clients where required to support project coordination and delivery communications, typically alongside Client Engagement team members.
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Resource coordination
- Support scheduling of practice teams and resource bookings.
- Accurately estimate hourly efforts for the agency’s resource planning system.
- Flag potentially upcoming capacity issues or scheduling conflicts to the Delivery Lead.
Risk and issue management
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- Identify potential delivery risks early.
- Work with the Delivery Lead to resolve project challenges.
- Document risks and mitigation actions to ensure delivery remains on track.
Process & delivery standards
- Ensure projects follow Navigator’s delivery frameworks, tools and processes.
- Support consistent use of project management systems and documentation.
- Provide feedback to the Delivery Lead on opportunities to improve delivery practices.
Accountability & success indicators
Success In This Role Will Be Demonstrated Through
- Projects delivered on time and within agreed scope
- Clear project planning and organisation
- Efficient coordination across internal teams
- Early identification and mitigation of delivery risks
- Positive feedback from internal teams and clients
What we offer
- The opportunity to work with leading luxury travel and lifestyle brands.
- A collaborative, supportive and creative team environment.
- Hands-on experience across social, editorial and digital content workflows.
- Hybrid working model, with a minimum of three days a week in our central London office.
- Competitive salary based on experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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