JPMorganChase
Delivery Manager - JP Morgan Personal Investing
London
Posted 1 day ago
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Delivery Manager
About the Role
We're seeking a Delivery Manager who will lead complex, multi-team programs within JP Morgan Personal Investing from strategy through to benefit realisation.
- You will own the delivery plan, orchestrate cross-functional execution, and remove impediments.
- Beyond status and tracking, you will drive decisions, align stakeholders on outcomes, manage trade-offs, and course-correct rapidly to land scope, schedule, budget, and benefits.
- This is a hands-on role for someone that wants to learn and operate quickly.
Key Responsibilities
Outcome Ownership and Program Leadership
- Translate business strategy into clear delivery outcomes, success measures, and incremental value milestones.
- Establish the integrated delivery plan and critical path; own execution to outcomes across multiple squads and vendors.
- Make and drive trade-off decisions in partnership with Product/Tech/Business; ensure accountability and momentum.
Execution Management
- Run tight delivery cadences (standups, dependency meetings, PI planning, exec touchpoints) that surface issues early and resolve them fast.
- Proactively identify and deconflict cross-team dependencies; escalate with data + recommended options.
- Remove impediments across technology, process, and organisational boundaries; secure resources/decisions quickly.
Risk, Issue, and Change Control
- Maintain a forward-looking risk posture; implement leading indicators and trigger conditions for early intervention.
- Drive structured change control for scope/schedule/cost; quantify impacts and secure approvals.
- Implement recovery plans and stabilisation playbooks for at-risk workstreams.
Stakeholder Alignment and Communication
- Build a shared narrative for executives and teams; tailor updates to decision-quality information.
- Facilitate design decisions and governance forums; document decisions, actions, and follow-through to closure.
- Manage expectations with business owners; align on value, timelines, and readiness.
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Financial Stewardship and Benefit Realisation
- Own forecasts, burn, and benefits tracking; drive variance remediation via corrective action.
- Validate post-launch benefits.
Delivery Methods, Tooling, and Data Quality
- Apply pratic delivery methods (Agile, hybrid, or staged) suited to the work and risk profile.
- Set and enforce data quality standards for trustworthy reporting and decisioning.
- Partner with engineering on: Build readiness, release planning, NF testing, and operational acceptance.
Change Management and Readiness
- Coordinate end-to-end readiness: process changes, comms, training, and support models.
- Drive adoption metrics post-go-live; lead transition to steady state.
Qualifications
- 7–10+ years leading complex, cross-functional technology and business initiatives; proven delivery of multi-team programs with significant integration and risk.
- Demonstrated ability to make data-driven trade-offs and land outcomes under ambiguity/time pressure.
- Strong command of Agile at scale and hybrid planning; experience with: Complex planning, dependency management, and release orchestration.
- Proficient in Jira/Confluence; experience/knowledge of PPM platforms a plus. Embedding AI tools into workflows is a significant bonus.
- Excellent facilitation + executive communication skills; comfortable influencing at senior levels and across vendors.
- Financial management expertise: forecasting, capitalisation, burn/variance analysis, benefits realisation.
- Sufficient technical fluency to partner effectively with architects and engineering leads on: Solution approach, risks, and cutover planning.
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What Success Looks Like
- Predictable delivery of milestones on or ahead of plan, with transparent trade-off management.
- Measurable benefit realisation vs. OKRs; accelerated time-to-value via incremental releases.
- Reduced critical delivery risks and faster issue resolution.
- High stakeholder confidence: clear, decision-driven communications and governance.
Role Competencies
- Bias to action: Converts signals into decisions/progress.
- Systems thinking: Anticipates cross-stream impacts; designs resilient plans.
- Negotiation + influence: Aligns diverse stakeholders/vendors behind a single plan of record.
- Analytical rigour: Uses metrics + leading indicators to steer, not just report on, delivery.
- Change leadership: Drives adoption/run-readiness, not just technical releases.
About Us
J.P. Morgan is a global leader in financial services, offering advice/products to corporations, governments, investors, and wealth holders. Our ethical service model fuels ambition — we prioritise long-term client partnerships to enable their success.
- Diverse, inclusive: We adhere to equality (protecting attributes like gender, age, disability, religion, etc.).
- Reasonable accommodations for religious practices, mental/physical disabilities (refer to FAQs).
About the Team
Our Corporate Functions span finance, risk, HR, and marketing — critical for setting business, clients, customers, and employees up for success.
The Digital Team delivers innovative, secure products to empower users with financial control. Our values?
- Security + privacy.
- Customer-control for finance management via flags like usability convenience.
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Skills
Delivery Management
Agile
Cross-Functional Leadership
Stakeholder Management
Risk Management
Change Management
Financial Management
Data Analysis
Jira
Confluence
Communication
Problem Solving
Negotiation
Technical Fluency
AI Tools
Dependency Management
Location