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Delivery Manager
We are looking for an experienced Delivery Manager to lead the successful end-to-end delivery of complex client implementation projects for global financial institutions, including large investment banks. This role sits at the intersection of project delivery, client management, operational excellence, and team leadership.
The successful candidate will play a critical role in ensuring projects are delivered on time, within scope, and to the highest quality standards, while also helping to scale and mature the Delivery function through process improvement and operational standardisation.
This is an ideal opportunity for someone with strong operational and project management experience who thrives in fast-paced fintech environments and enjoys working closely with enterprise clients, internal stakeholders, and cross-functional teams.
This is a senior, hands-on Delivery Manager role embedded within Delivery and Operations. You’ll be responsible for overseeing the successful delivery of client projects, operational initiatives, and managed services activities across Likezero’s client environment. The role requires strong ownership, stakeholder management, operational coordination, and the ability to navigate complex, fast-paced delivery challenges while maintaining high standards of client service and accountability. You’ll work closely with Product, Engineering, Support, Compliance, and senior leadership to manage priorities, resolve delivery risks, improve operational processes, and ensure consistent execution across the business. This role carries significant cross-functional influence and requires someone who is calm under pressure, commercially aware, and highly organised. You’ll report into the Director of Delivery and work closely with senior leadership across the organisation. This role is based in the UK and requires regular attendance at our London office in line with Likezero’s hybrid working policy.
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Key Responsibilities
Project & Delivery Management
- Own the end-to-end delivery lifecycle for client implementation projects, from initiation through to go-live and post-implementation support.
- Manage projects with large enterprise and investment banking clients.
- Define project plans, timelines, milestones, dependencies, risks, and resource requirements.
- Ensure delivery commitments are met while proactively managing scope, risks, issues, and escalations.
- Coordinate cross-functional teams including Product, Engineering, Operations, and Client Success.
- Lead governance meetings, status updates, steering committees, and executive stakeholder communications.
- Drive accountability across internal and external stakeholders to achieve successful delivery outcomes.
Client & Stakeholder Management
- Build trusted relationships with client stakeholders across business, operations, and technology teams.
- Act as the primary point of contact for delivery-related activities during implementations.
- Manage expectations effectively and provide clear communication on progress, risks, and dependencies.
- Support clients through onboarding, implementation, testing, operational readiness, and transition to BAU support.
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Operational Excellence & Process Improvement
- Contribute to scaling and maturing the Delivery function as the business grows.
- Identify opportunities to improve, standardise, and automate delivery processes and operational procedures.
- Develop and maintain implementation frameworks, governance standards, reporting structures, and best practices.
- Help establish scalable delivery methodologies suitable for enterprise fintech clients.
People Management & Leadership
- Provide leadership, mentoring, and day-to-day management for Delivery or Operations team members.
- Support hiring, onboarding, coaching, and performance development within the team.
- Foster a collaborative, accountable, and high-performing team culture.
- Act as a role model for delivery excellence and client-centric execution.
Requirements
- Minimum 7 years’ experience in Delivery, Operations, Project Management, or Implementation Management roles.
- Experience delivering complex client implementations within fintech, financial services, SaaS, or enterprise technology environments.
- Strong understanding of working with large financial institutions and investment banking clients.
- Proven track record of managing multiple complex projects simultaneously.
- Excellent stakeholder management and client-facing communication skills.
- Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
Benefits
- Competitive salary
- Private healthcare (employee cover)
- BHN Extras benefits and discounts
- Flexible working in a supportive, inclusive environment
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