Major Players | B Corp™
Delivery Marketing Executive
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Delivery Marketing Executive
Delivery Platform Specialist – Digital Team (Central London, Hybrid 4 Days Office)
You'll be joining the Digital team of one of the world’s most recognised restaurant groups—operating across UK and US locations, spanning fine dining, casual concepts, and everything in between. This role is designed for someone who lives and breathes delivery platforms, with the expertise to navigate the algorithms, promotions, and strategic levers of Uber Eats, Deliveroo, and DoorDash from the inside.
The delivery channel is growing rapidly, and this autonomous role owns performance, partnerships, platform management, and commercial strategy for an expansive multi-site estate.
Reporting to the Digital Trading Manager, you’ll drive delivery success with data, strategic partnerships, and commercial agility—balancing growth with profitability.
What You’ll Be Doing
Platform Management & Optimisation
- Own the day-to-day management of the restaurant group’s presence across Uber Eats, Deliveroo, DoorDash, and emerging platforms.
- Increase prominence and visibility via strategic promotions, sponsored placements, and platform toolkits.
- Optimise menu content, images, descriptions, and pricing to maximise conversion and average order value.
- Monitor platform health across all venues, resolving issues to prevent sales dips or guest experience degradation.
- Stay ahead of platform updates and new features, proactively recommending commercial strategies to the business.
Commercial Performance
- Own KPIs for delivery channels: revenue, order volume, conversion rate, average basket size, and commission efficiency.
- Produce regular performance reporting, translating data into clear commercial insights and actions.
- Identify and execute margin optimisation—balancing growth with profitability.
- assist in building a delivery trading calendar, aligning with brand moments, seasonal trends, and platform promotions.
- Collaborate with the Digital Trading Manager to ensure delivery strategy aligns with overall digital trading goals.
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Partnership & Relationship Management
- Serve as the primary contact for delivery platforms, building commercially focused relationships.
- Negotiate and unlock opportunities—including featured placements, promotions, co-marketing, and incremental revenue across multiple platforms.
- Represent the business professionally in partner meetings and joint planning sessions.
- Manage multiple platform relationships simultaneously, ensuring each receives appropriately focused ownership.
Operations Collaboration
- Work closely with operations teams to ensure guest experience consistency in delivery—from accuracy and packaging to speed and ratings.
- Act as the bridge between digital and ops, escalating performance issues and coordinating cross-venue resolutions.
- Support onboarding of new venues/brands, leading the end-to-end launch process in partnership with cross-functional stakeholders.
About You
You’ll need deep, hands-on expertise with Uber Eats, Deliveroo, and DoorDash, earned through either:
- Platform-side experience (direct roles at these companies)
- Extensive partner-side management of a multi-site estate
Beyond technical knowledge, you must bring:
- Commercial drive—proven ability to grow revenue and improve performance through delivery channels.
- Data literacy—skills to build, interrogate, and communicate dashboards, turning KPIs into actionable strategies.
- Experience managing multi-site or multi-brand delivery operations.
- Strong relationship management—ability to influence externally (platform partners) and internally (digital & ops teams).
- Highly organised, with talent to prioritise in fast-paced environments and juggle complex stakeholders.
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Location & Workplace Policy
- Primary location: Central London
- Hybrid model: 4 days in-office
Salary & Benefits
- £40,000 - £45,000 per annum
- 20 days holiday
- Pension scheme, private medical coverage
- 50% discounts on major hotel chains; generous food & beer discounts
- Lunch provided at office locations
Next Steps
If this role excites you, let’s talk! Confidential discussions about your career move or fit for this role should be directed to: 📧 jodie.clayton@majorplayers.co.uk 💼 LinkedIn – Jodie Clayton
About Major Players
Major Players is the UK’s leading digital, marketing & creative talent agency, with a 30-year history of championing talent and diversity. As a B Corp™, we’re committed to equality, inclusion, and sustainability—driving meaningful change across industries.
The company offers equal opportunities, ensuring fair treatment for all candidates regardless of race, religion, gender, sexuality, disability, age, or other protected status. For more on our DE&I commitments, visit: www.majorplayers.co.uk/diversity-equity-inclusion/
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