HungryPanda Ltd 熊猫外卖
Delivery Operation Specialist - Mandarin Speaking
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About HungryPanda
HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.
Our People
Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Job duties
- Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency.
- The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency.
- Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases, which require timely feedback from the assigned department and area head.
- Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency.
- Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records.
- Monitor abnormal risk orders to ensure their accuracy and validity.
- To record and hand over legacy orders, to ensure that the customer service of the succession understand all aspects of the legacy orders.
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Job requirements
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Your very own career expert that helps elevate your application to the next level.
- Excellent presentation skills in English / Chinese.
- Customer service skills.
- Competent in Word/Excel.
- Multitask skills.
- Could socialize with people with different backgrounds.
- Legal Consciousness is sensitive.
岗位职责：
- 负责司机招聘，比如开拓招聘渠道，审核司机送餐资格，优化招聘流程和培训流程，帮助司机提高配送效率；
- 对司机进行招聘面试与岗前培训，提升司机留存率，保证司机充裕；
- 协调配送员在工作中所遇到的问题，比如找不到顾客，无法完成送单等。收集问题并在指定的网站做好相应记录。严重情况，需要及时反馈给分配部门及地区负责人；
- 协助客服追踪问题订单，并通过平台后台对送餐流程进行监控，最大程度提升配送效率。
- 针对配送员无法登录，地址无法定位等技术问题进行收集，并且提交给技术部，做好相关的记录；
- 针对异常的风险订单进行监控，做好订单准确性以及有效性；
- 进行遗留订单的记录与交接，保证接班客服对遗留订单全方面的了解。
岗位要求：
- 优秀的中英语表达能力。
- 具备客户服务技能。
- 熟练掌握Word/Excel。
- 多任务处理能力。
- 能与不同文化背景的人协作。
- 敏感的法律意识。
我们提供什么
全球性的工作环境
自2016年于英国率先上线，HungryPanda熊猫外卖迅速成为英国中餐外卖的领军者，并先后开拓了法国、新西兰、美国、澳大利亚、加拿大等国家，在10个国家设立运营部门，旨在打造先进的海外中华美食和零售产业生态圈。
学习机会
HungryPanda拥有完善的培训体系，熊猫学院上线各个业务部门专业培训课程以及进阶培训等，帮助了解业务部门工作，更快的掌握基础技能，提升自身能力；Line Manager一对一沟通辅导。
良好的工作环境
扁平化的组织架构，更便捷、高效的沟通协作；年轻且高学历的团队，汇聚海外顶尖院校博士人才；真诚、开放的沟通氛围，鼓励分享与创新；每年一次晋升机会；定期举办部门团建活动。
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